Community Family Navigator

Coin Street Group; Greater London; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Pension 8%

20% childcare discount

Health & wellbeing package

Training & mentoring

Staff events & discounts

Refer a friend £500 (employee)

Job summary

Coin Street Community Builders seeks a Community Family Navigator to join our Community Hub team in London. You will be the trusted first point of contact for families, help identify needs and navigate access to services across Coin Street, family hubs and partner organisations.

The role connects families with voluntary, community and health services, supports safeguarding, and promotes meaningful engagement.

Qualifications

• Must hold a Level 3 qualification in childhood or health studies.
• Experience working with children aged 0-5 and their families.
• Knowledge of safeguarding and child protection.
• Experience working with professionals and community organisations.
• Proactive, positive attitude and good ICT skills.

Responsibilities

• Be the trusted first point of contact for families and identify needs.
• Help families access services and navigate support pathways.
• Build relationships with local services, schools and partners.
• Promote meaningful engagement and empower families to thrive.

Skills

Trauma-informed practice

Safeguarding knowledge

IT / databases experience

Experience with families/children 0-5

Collaborating with professionals

Positive proactive attitude

Strong communication

Education

Level 3 qualification in childhood or health studies

Tools

IT / database software

Job description

Would you like to spend your daysupporting families, helping them access opportunities, services and activities that make a positive difference to their lives?

How would you like to be part of a friendly team, being the trusted first point of contact for families, helping them identify needs, access services and navigate support pathways across Coin Street, Family Hubs and partner organisations?

Coin Street Community Builders have a fantastic opportunity for a motivated, energetic and enthusiastic Community Family Navigator to join our Community Hub team.

The purpose of the role is to connect families with relevant services provided by voluntary, community and faith organisations, schools, family hubs, early years providers, and health and social care partners. Through building strong relationships with local services and families, the Community Family Navigator will promote meaningful engagement, strengthen community connections, and provide practical, compassionate support that empowers families to thrive.

We are looking for people who have:

• A full and relevant Level 3 qualification (or above) in childhood or health studies
• Experience of working with children aged 0-5 and their families
• Knowledge of trauma-informed practice, adverse childhood experiences and their impact on families
• Experience of working with a range of professionals and community organisations
• A positive, proactive and enthusiastic attitude
• A good understanding of safeguarding and child protection
• Experience using IT, database and other computer based applications.

What can we offer you?

• Access to high quality training
• Coaching and mentoring support
• Generous pension at 8% (5% from the employer if you contribute 3%)
• 20% discount of childcare fees
• 35 days off a year, which includes 8 bank holidays (additional days awarded for long service) - pro-rated for part time staff

There's more…

• Six inset days per year (three with the wider Coin Street team)
• Refer a friend bonus of £500 for existing employees
• Health and wellbeing package including a confidential employee assistance programme and online therapy sessions plus free gym and daily fresh fruit
• Season ticket loan and cycle to work scheme (on completion of probation)
• Staff social events (summer BBQ and Christmas party)
• Opportunities to join Coin Street committees
• Local retail (star card) and online discounts

Contract

Permanent, Part-Time, 28 hours per week (Monday to Thursday).

Closing Date

Please submit your application by midnight on Sunday 18 October 2026. Successful candidates will be required to undertake an Enhanced DBS check.