Community Engagement & Partnership Lead

Maximus; Walsall; On-site; GBP 40,000 - 56,000; Full time

Job summary

Maximus is hiring a Community Engagement & Partnership Lead in the United Kingdom. You will implement and deliver the strategy, work with commissioners and the delivery team, and maximise referrals and healthy behaviour change through place-based engagement.

You will build strong relationships with local partners, co-produce opportunities, and drive customer outcomes while aligning with contract KPIs and service improvements within the UK operations.

Responsibilities

• Implement and deliver the Community Engagement & Partnership Strategy across the contract.
• Develop and establish effective referral pathways with staff and partner agencies.
• Manage indicators that demonstrate progress in community and partnership work.
• Deliver presentations and pop-ups to promote programmes and services.

Job description

General information

Date: Thursday, November 5, 2026

City: Walsall

Country: United Kingdom

Working time: Full-time

Closing Date: 12-Nov-2026

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Community Engagement & Partnership Lead role is responsible for the implementation and delivery of the Community Engagement & Partnership strategy agreed between the Service Manager and Commissioners; and for working closely with the wider delivery team to support the achievement of Key Performance Indicators (KPIs), and other objectives, across the contract.

As the Community Engagement & Partnership Lead you will be responsible for achieving the partnership requirements of the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement in ways that maximise referrals and achieve the activation of healthy behaviour change.

1. Implement, and deliver the Community Engagement & Partnership Strategy to:
   • - Encourage appropriate referrals into the services via professional and self-referral channels
   • - Utilise an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities
   • - Work with key referring pathways to establish innovative engagement techniques that ensure referrals are steady and targeted to key areas and priority groups
   • - Deploy our marketing and comms efforts to the right locations, via the right medium that ensure efficient, and effective use of resources
   • - Act as a conduit to the wider team from the referral network to ensure our approaches compliment and support active referring habits
   • - Ensure co-production opportunities are maximised
2. Develop and establish effective referral pathways into and out of the service:
   • - Working collaboratively with staff and partner agencies in a coordinated way to reach out and maximise referral pathway opportunities
   • - Ensure all professional referral routes into the service are simple, clear, and friction-free
   • - Make sure all referrers understand how to refer, eligibility criteria and scope of service
   • - Lead on the development and review of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services
   • - Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support services, housing options and lifelong learning. Actively seek membership in local networks and meetings.
   • - Support key referring stakeholders with learning opportunities so they can maximise their opportunity to make their contact count with individuals and build confidence to support and advocate lifestyle behaviour change
3. Manage, lead, and develop key indicators that demonstrate and evidence the efforts, progress, and areas to develop across all aspects of community and partnership working including:
   • - Cross-partnership case studies
   • - Engagement with new partners
   • - Innovative referral strategies, complete with measures of effectiveness
4. Develop and deliver presentations, engaging pop-ups, and stands across the wider network and communities to promote services, including working with the Marketing and Communications Team to produce tailored resources to promote programmes and services, including:
   • - Attendance at GP Practice protected learning time
   • - Lifestyle related forums and networks
   • - Community events and fun days
5. Support in the effective development of high performing teams:
   • - Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
   • - Support the Service Manager in the recruitment, onboarding and induction of team members as required
   • - Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values
6. Working with other team members to harness, capture, and learn from insight and intelligence sourced proactively and informally via referring networks, partners, communities, and individuals to support continuous improvement and scale service reach and engagement.

Key Contacts & Relationships:

Internal

• - Co-workers, managers, and wider team
• - Health Division colleagues
• - Maximus central division
• - Maximus companies and associates
• - **colleague** forums

External

• - Local Authority
• - Integrated Care