Community Barista

Bailies Coffee Roasters; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative company is seeking a passionate Barista to enhance the hospitality experience in a vibrant café environment. This role offers a unique opportunity to engage with members and foster community connections while delivering exceptional service. As the face of the café, you will manage operations, prepare quality beverages, and create memorable experiences through personalized service. This position not only allows you to showcase your skills but also provides avenues for growth and development in the hospitality sector. Join a forward-thinking team committed to making a positive impact on people's working lives.

Qualifications

• Experience in hospitality preferred but not essential.
• Motivated to enhance the customer experience.

Responsibilities

• Manage café space, ensuring organization and a welcoming atmosphere.
• Prepare and sell coffee, educating customers on brewing methods.
• Maintain high hygiene standards and manage inventory.

Skills

Customer Service

Coffee Preparation

Event Management

Inventory Management

Education

High School Diploma

Hospitality Certification

Tools

La Marzocco Linea PB

Mahlkonig Grinders

Job description

What we do

A place for change-makers with tech at the heart of what they do. With space and expertise to amplify their impact and a rich community to inspire. With over 12 years serving the tech sector, we know what ambitious businesses are looking for. From flexible space to learning & development programmes designed to develop and inspire your team, we offer the perfect environment to attract top talent and drive your business forward.

How we work

Techspace is a member-centric company that designs, creates, and operates working environments for pioneering technology companies. As the workplace undergoes rapid change and transformation, we aim to be at the forefront of workplace design, providing flexible and collaborative environments that enable technology businesses to thrive. Our relationships with members bring our community value proposition to life.

● We are the only tech workspace provider in Europe dedicated exclusively to change-making technology teams.

● We currently have approximately 200,000 sq ft of space in London and Berlin, supporting around 3,500 members, 75 companies, and 40 teams. We have 8 locations, with more on the way!

● Alumni companies include Samsara, Dext, Duffel, Pleo, GoStudent, and Freetrade. We also host several unicorns!

Role

This position is based in London and reports to the Area Manager.

Description

We are seeking a full-time Barista for one of our London locations. You should be motivated by making a positive impact on people's working lives and understand how to enhance the hospitality experience. Attitude is as important as experience. Hospitality background is preferred but not essential if you embody the qualities below. This role offers opportunities for growth, learning, and development, serving as a potential stepping stone for a career in Hospitality & Operations, supported by the tools and pathways we provide.

Role specifics

As a Barista, your responsibilities will include supporting our members and managing the café space within our building. Specific duties include:

● Being the face of your building - managing the café during key hours, ensuring it is organized and welcoming, and providing support to visitors.

● Café Management & Equipment - preparing and selling coffee, demonstrating product knowledge, and educating customers on brewing methods. Experience with industrial coffee machines like La Marzocco Linea PB and Mahlkonig grinders is preferred.

● Cocktail Club - managing monthly events to foster member engagement and meet revenue targets, with creative freedom in menu offerings.

● Hygiene Champion - maintaining high standards of food safety and hygiene at the café and barista station.

● Inventory - keeping supplies stocked, tracking, auditing, and ordering as needed.

● The Centre of the Community - learning members' names and roles to facilitate meaningful connections and support their business growth.

● Know your building and area - providing information on building policies, local amenities, and services.

● Bespoke Experience - delivering personalized, high-quality service by understanding members' preferences and feedback.

● Consistent Auditing - conducting daily checks to ensure service quality and escalate issues proactively.

Additional responsibilities include:

● Event Support - facilitating community events.

● Product Knowledge - understanding Techspace offerings and advising members accordingly.

● Mail Handling - managing incoming mail and deliveries efficiently.

● Assisting with move-ins and move-outs - preparing welcome materials and ensuring smooth onboarding.

● 5-star Service Delivery - continuously seeking improvement in service quality.

● Support & Service Recovery - responding to support requests and troubleshooting issues.

● Safety & Security - understanding emergency procedures and ensuring safety protocols are followed.

Must haves…

■ Keen & Eager - self-motivated and proactive.

■ Friendly - personable and approachable.

■ Caring - empathetic and considerate.

■ Strong Listener - attentive and responsive to members' needs.

Our Values

We prioritize the following behaviors:

■ We Are Open - fostering honesty and positive communication.

■ We Care - about our members, our team, and our impact.

■ We Move At Thoughtful Pace - being decisive and learning from mistakes.

■ We Strive to Improve - continuously innovating and enhancing our services.

■ We Seek Balance - supporting fun, fairness, and well-being.