Communities Coordinator

Construction

Greater London

Hybrid

GBP 37,000 - 41,000

Full time

9 days ago

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Benefits offered by this job

Pension plan

Annual leave

Health plan

Life assurance

Volunteer days

Lifestyle benefits

Employee assistance

Job summary

L&Q is seeking a compassionate Communities Coordinator to join our on-site team in London. You will be the first point of contact for households affected by regeneration and major works, ensuring they are informed, listened to and treated with dignity throughout disruption.

The role involves resident liaison, communications management, and coordination of rehousing support, with regular travel to head office for team meetings and training.

Qualifications

Experience in resident liaison, housing, lettings or customer service.
Excellent written and verbal communication skills.
Proven ability to handle challenging conversations and manage complaints.
Ability to influence and communicate with stakeholders.
Empathetic, diplomatic and patient when supporting residents.

Responsibilities

Deliver high-quality resident liaison, community engagement and rehousing support.
Lead on communication so residents are informed throughout the project.
Support re-housing planning and publicity for viewings, moves and leases.
Build relationships with residents, stakeholders, local authorities and teams to ensure informed and satisfied residents.
Chair meetings, support vulnerable residents and communicate statutory information clearly.
Liaise with project and site teams to explain scope of works and timelines.

Skills

Customer service

Resident liaison

Written and verbal communication

Handling complaints

Stakeholder influence

Empathy and diplomacy

Job description

Title: Communities Coordinator

Contract Type: 24-month FTC, 35 hours

Salary: 37,451 - 41,045 (London weighted salary) dependant on experience

Grade: 7

Reporting Office: Walthamstow, London

Working Location: Walthamstow, West Ham Lane, Stratford, South Acton, Edmonton and Beam Park.

Persona: Site Based

Closing Date: 02/09/2026

Interview Date: 15/09/2026

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

We are looking for a compassionate, organised and proactive Communities Coordinator to join us.

In this rewarding, resident-focused role, you'll be the first point of contact for households affected by regeneration, redevelopment, new build schemes, legacy defects or major remedial works. You'll support residents through periods of uncertainty or disruption, ensuring they feel informed, listened to and treated with dignity at every stage.

Join our Communities Team at L&Q:

We are looking for an engaging, personable, and resilient new Communities Coordinator to join our busy site-based team on projects in London.
The role will work with our communities team on site to manage communications with residents to resolve complex and multifaceted issues on projects.
The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London.

Your impact in the role:

Day-to-day responsibilities include delivering high-quality resident liaison, community engagement and rehousing support
Lead on communication so that residents are informed throughout the project
Support re-housing planning and publicity to help residents navigate practical steps such as viewings, moves and leases
Build strong relationships with residents, stakeholders, local authorities and L&Q teams to ensure everyone stays informed and involved, and residents receive an excellent service
Chair challenging meetings, support vulnerable residents and communicate legal or statutory information in a clear and accessible way
With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.
Occasional work outside of normal working hours will be required for events, evening meetings and early works on site.
There will also be regular travel to our head office in Stratford for team meetings and training.

What you'll bring:

High-quality customer service and interaction skills.
Relevant resident liaison, housing, lettings, community or customer service experience
Strong written and verbal communication
Ability to deal with challenging conversations and efficiently manage complaints at all levels
Ability to influence and communicate with stakeholders
Empathetic, diplomatic and patient, especially when supporting residents through difficult situations

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us!

Benefits