Programme Manager

L&Q Living; Greater London; Hybrid; GBP 58,000 - 66,000; Full time

Benefits offered by this job

Pension plan

Annual leave 28‑31 days

Health plan

Life assurance

Volunteer days

Employee assistance

Job summary

L&Q Living is transforming the way the business operates. This exciting opportunity will move L&Q to a new operating model that delivers reliable, repeatable, and consistent services to our residents and customers.

We are redesigning the resident, customer, and colleague journey, equipping everyone with the skills, tools, and capabilities they need to succeed. This transformation includes simpler, more efficient processes with clear roles and responsibilities, new technology, and improved data.

Qualifications

• Proven experience as a Programme Manager, delivering complex projects end to end.
• Experience establishing project structure, planning, reporting and closure.
• Experience with business case management, budgets and benefits.
• Experience with stakeholder management, change management, and communication.

Responsibilities

• Manage large, complex projects or programmes from inception to implementation.
• Lead projects with strong governance and clear decision-making.
• Develop projects with defined scope, deliverables, budget, and business case.
• Collaborate with technology specialists, architects, data professionals, and service designers.
• Assess impacts, manage dependencies, and balance user needs with technical constraints.

Skills

Programme management

Stakeholder mgmt

Budgeting

Change management

Communication

Education

Bachelor's degree

PM Certification

Job description

Contract Type: Permanent, Full-Time, 35 hours

Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience

Grade: 11

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 2nd September 2026 at 23:00

Interview Dates: 1st stage online interviews taking place on the 10th September followed by 2nd stage interviews being held on the 22nd September 2026 *Please note that in person interviews will be held for at least one of the interview stages for this role.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

Previous applicants need not apply if your application was regretted in the last 12 weeks.

Join ourTransformation Team at L&Q:

L&Q is transforming the way the business operates. This exciting opportunity will move L&Q to a new operating model that delivers reliable, repeatable, and consistent services to our residents and customers.

We are redesigning the entire resident, customer, and colleague journey, equipping everyone with the skills, tools, and capabilities they need to succeed. This transformation includes simpler, more efficient processes with clear roles and responsibilities, new technology, and improved data.

We have a strong delivery team in place and are now looking to grow it. To successfully deliver this change, we are seeking experienced programme managers to join our delivery team and help make this transformation a reality.

Your impact in the role:

• You will have previously managed large, complex projects or programmes and will be able to lead projects while supporting the wider team.
• You will have strong stakeholder management skills and the tenacity to keep projects well governed, on track, and supported by clear, transparent decision-making.
• You will be able to develop and manage projects with a clearly defined scope, deliverables, budget, and business case, taking them from inception through to implementation and helping move L&Q towards its new operating model.
• You will be able to engage credibly with technology specialists, architects, data professionals, and service designers to translate strategic objectives into practical delivery plans.
• You’ll have an understanding of how information flows support service outcomes, decision making, and change adoption and will be capable of assessing impacts, managing multiple dependencies, and balancing user needs, operational considerations, and technical constraints across complex transformation programmes.

What you'll bring:

• Proven experience as a Programme Manager, delivering complex projects end to end.
• Skills and experience in running large and / or complex projects including establishing project structure, planning, reporting and closure.
• Skills and experience in business case management, budgets, benefits and performance and analysis.
• Skills and experience with stakeholder management, change management, and communication.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Location: London - Stratford or Manchester - Trafford