Communications Operator

CORNWALL PARTNERSHIP NHS FOUNDATION TRUST; Lane End; Presencial; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

Cornwall Partnership NHS Foundation Trust is seeking an experienced telephonist to provide a comprehensive 24/7 switchboard and message-handling service across the health community in Cornwall. You will manage high volumes of calls and coordinate with Trust managers and departments.

The role requires excellent written and verbal communication, adaptability to rapid changes, and willingness to work in shifts including nights and weekends.

Formación

• Previous experience as a telephonist is desirable.
• Excellent written and verbal communication skills.
• Ability to adapt quickly to changes and work on rotas including evenings, weekends and nights.

Responsabilidades

• Provide a comprehensive 24/7 switchboard and call-handling service for the Trust and health community.
• Support emergency lines and coordinate messages across multiple teams and services.
• Work on rotas, including weekends, bank holidays and lone working, with training provided.

Conocimientos

Excellent communication

Public-facing communication

Adaptability

Herramientas

Office systems

Keyboard/computer skills

Descripción del empleo

The Switchboard service is a critical frontline service based at Bodmin Hospital providing a comprehensive, efficient, and quality based communication service across the health community in Cornwall, managing over 240,000 calls per annum.The service supports the Trust, NHS Kernow (KCCG) and One Cornwall (Social Services) with forwarding of calls and message handling in addition to approximately 30 teams/services within the Trust. It is a vital role in assisting out of hours services and holding the operational 'on call' rotas.In addition the Switchboard is the first point of contact for a range of emergency lines-fire phone, intruder alarms, Sowenna staff attack, Bodmin Hospital security CCTV and more recently the Urgent Crisis Referral, as well as the co-ordination of several services such as Cornwall Blood Bikes.The service is provided 24 hours, 365 days per year and the successful candidate must be prepared to work on rotas' across these timeframes, which will include, weekends, bank
holidays and lone working at night, flexibility, is essential.You must have previous experience of dealing with the general public and possess excellent communication skills both written and verbal and also be able to adapt quickly to changes.Previous experience as a telephonist and knowledge of office systems with keyboard and computer skills are desirable.
The post holder will be given a minimum of 3 months training to bring them up to speed with the diversity of the services which use the Switchboard. We will ensure you are confident in shifts before you move onto any out of hours working, so you are well equipped to carry out this interesting and varied role. There are shifts where enhanced rates are applied, which will boost your hourly rate when working out of hours.The post holder will work shifts to provide a comprehensive communication service to all Trust Managers, Department heads and users of the service.
The post holder will at all times be courteous and attentive to customers both internally and external to the NHS Health Community within Cornwall.
Working within the Communications Department providing a comprehensive central communication service across the whole of Cornwall Partnership Foundation Trust and the Health Community.
Staffing an efficient and quality based communications service over 24 hours, 365 days per year., We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.