Communications Officer

Norwich City Council; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Norwich City Council is seeking two skilled Communications Officers to join their expanding team, responsible for developing and delivering communication strategies that promote council services. The positions require motivated and collaborative professionals who can build strong relationships and contribute positively to their community.

Benefits

Membership in the Local Government Pension Scheme (LGPS)

Paid holiday entitlement starting at 26 days per year

Support through occupational health and employee assistance programs

Flexible working arrangements

Qualifications

• Proven industry experience in communications.
• Highly motivated and collaborative.
• Skilled negotiator with strong relationship-building capabilities.

Responsibilities

• Shape and deliver internal and external communication strategies.
• Provide official responses to media inquiries.
• Advise elected members and stakeholders.

Skills

Communication

Collaboration

Negotiation

Independent Working

Job description

Are you a skilled and confident communicator who can plan, develop, and deliver relevant and engaging content to the right audience at the right time using a wide variety of channels?

This is a rare opportunity to join our team as we expand. We are hiring for two permanent Communications Officers: one full-time and one part-time (22 hours).

You will need to be highly motivated, collaborative, and positive communications professionals with proven industry experience. As essential team members, you will help promote the city council’s services and the people it serves, aligning your work with the council’s key priorities outlined in ‘We are Norwich’—our community-led plan.

Your role will include shaping and delivering internal and external communication strategies and plans, as well as providing official responses to media inquiries. You will be confident in offering expert advice to elected members, officers, and other stakeholders at all levels.

The successful candidates will report directly to the Communications Manager and should be comfortable working independently and collaboratively. You will need to be a skilled negotiator, capable of building strong relationships across the council, with a professional and flexible attitude. Prioritizing your workload effectively across planned and reactive tasks will be essential.

This is an excellent opportunity to join a supportive team of motivated, experienced communications professionals who are passionate about serving Norwich’s residents and ensuring the future success of the city.

If this opportunity excites you, trust your instincts and get in touch. Please note, shortlisted candidates will be asked to complete a written exercise as part of the selection process.

For an informal discussion before applying, contact Sharon Page, Communications Manager, at 01603 989513.

Why work for us

Our council is composed of people dedicated to helping others and making a positive impact on their community and environment. To learn more about living and working in Norwich, visit Home | Work in Norwich.

We have a proud history of pushing the boundaries of what a district can achieve. To discover what it’s like to work in local government, visit Working in local government - #LocalGov Careers - Youth Employment UK.

We offer a competitive pay and benefits package, with opportunities for career development, flexible working arrangements, and lateral moves. Norwich City Council provides a collaborative environment for passionate professionals committed to promoting Norwich and its services. We also offer good career prospects, competitive pay, generous holidays, and flexible working options.

Equal Opportunities Policy

The council is committed to equality in employment, recruitment, and service delivery. Applications are considered based on merit, regardless of sex, gender reassignment, race, ethnicity, disability, age, marital status, responsibilities, sexual orientation, or religious beliefs. People with disabilities are guaranteed an interview if qualified and experienced.

Applicants should provide detailed information about their experience, including outside employment, on their application form to aid shortlisting.

Benefits

We offer a competitive pay and benefits package, proudly accredited as a Living Wage employer. Our benefits include:

• Membership in the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starting at 26 days per year, increasing to 33 days with service (pro-rated for part-time)
• An additional statutory day off at Christmas
• Support through occupational health and employee assistance programs