Communications, Marketing & Digital Officer

Confidential; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Confidential, a respected professional membership organisation, seeks a Communications, Marketing & Digital Officer to own a varied portfolio. You will create content, manage digital channels, and develop campaigns to strengthen the organisation’s brand and member engagement.

You will blend creative content production with hands-on digital management, working on websites, email marketing, social media, video and promotional campaigns. Hybrid role with London office presence.

Qualifications

• Proven experience in communications, marketing or digital roles within professional membership or charity sectors.
• Experience managing website content via a CMS and improving structure.
• Excellent copywriting and editorial skills.
• Experience with email marketing platforms and social media analytics.
• Video production and editing skills with engaging visual content.

Responsibilities

• Plan, create and publish content across website, email and social channels.
• Maintain and structure website content via CMS.
• Develop marketing materials and digital assets for campaigns.
• Coordinate promotional campaigns for conferences, events and educational programmes.
• Produce and edit video and multimedia content for member communications.
• Support editorial, design and publishing for key publications.
• Monitor analytics and use insights to improve engagement and campaigns.
• Develop reusable digital templates and assets.
• Coordinate with external digital, creative and media suppliers.
• Support presence at conferences and events.

Skills

Communications

Marketing

Digital marketing

Content production

Copywriting

Analytics

Project management

Team collaboration

Tools

Kentico CMS

Zoho CRM

Canva

Job description

We are recruiting a Communications, Marketing & Digital Officer for a respected professional membership organisation.

This is an excellent opportunity for a creative, digitally confident communications professional to take ownership of a varied marketing and communications portfolio, helping to strengthen the organisation's brand, improve its digital presence and engage its membership community.

The successful candidate will enjoy combining creative content production with hands‑on digital management, working across websites, email marketing, social media, video and promotional campaigns.

The Role

Reporting to the Head of Membership & Engagement, you will play a key role in delivering the organisation's day-to-day communications, marketing and digital activity.

Working closely with colleagues across the membership, engagement and events teams, your responsibilities will include:

• Planning, creating and publishing engaging content across the website, email communications and social media channels.


• Managing and maintaining website content through a CMS, ensuring information is accurate, accessible and well structured.


• Developing creative marketing materials, digital assets and campaign content for different audiences and initiatives.


• Coordinating promotional campaigns for conferences, events, webinars and educational programmes.


• Producing and editing video and multimedia content to support member communications and organisational campaigns.


• Supporting the production of publications and other key creative projects, including editorial, design and publishing activity.


• Monitoring digital engagement and campaign performance, using analytics and audience insight to identify opportunities for improvement.


• Developing and maintaining reusable digital templates and creative assets.


• Working with external digital, creative and media suppliers.


• Supporting the organisation at conferences and events as required.

The Candidate

We are seeking a proactive and creative communications and marketing professional with experience across digital channels and content production.

You will ideally have:

• Proven experience in a communications, marketing or digital role, preferably within a membership organisation, charity or not-for-profit environment.


• Experience managing website content through a CMS, including making structural and editorial improvements.


• Excellent copywriting, creative writing, proofreading and editorial skills.


• Experience using email marketing platforms and social media scheduling and analytics tools.


• Practical video production and editing skills, with an understanding of engaging visual content.


• Strong attention to detail and the ability to manage multiple deadlines and projects simultaneously.


• An understanding of GDPR, digital accessibility and good data practices.


• Good IT skills, including Microsoft Office, and the ability to pick up new digital platforms quickly.

Experience of marketing events, webinars or educational programmes would be advantageous, but is not essential, as would knowledge of Canva, Kentico CMS or Zoho CRM.

Personal Attributes

You will be organised, enthusiastic and self‑motivated, with the confidence to take ownership of projects and recommend improvements. Strong interpersonal skills and the ability to work collaboratively with colleagues, external partners and volunteers are essential.

This is a varied role offering the opportunity to make a real contribution to an organisation's communications, digital development and member engagement.

This is a hybrid role with 2 days a week based in the London office.

Starting salary circa -35 K plus excellent benefits