Communications Manager :Transformation (FTC Until January 2029)

National Museums; York and North Yorkshire, Shildon; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The National Railway Museum, part of the Science Museum Group, is transforming with a new welcome building and galleries. We seek a Communications Manager on a fixed-term contract until January 2029 to shape how audiences experience this landmark.

The role is full-time (35 hours) with hybrid working and on-site presence three days a week. You will lead integrated communications across teams, create campaigns, and help deepen stakeholder connections, ensuring the transformation is understood and

Qualifications

• Experience delivering integrated communications in a complex or changing environment.
• Strategic, audience-focused approach to messaging.
• Strong stakeholder engagement with senior leaders and community groups.

Responsibilities

• Manage integrated communications for the National Railway Museum transformation programme.
• Collaborate with marketing, visitor experience and project teams to create campaigns.
• Shape visitor-facing communications to guide audiences through changing journeys and experiences.
• Support on-site activities and ensure communications are understood and celebrated.

Skills

Integrated communications

Stakeholder engagement

Job description

Communications Manager :Transformation (FTC Until January 2029)

Could you shape how audiences experience, understand and celebrate a landmark moment for the National Railway Museum?

About us

The Science Museum Group is here to inspire futures. As part of this strategic priority our communication teams have a critical role to play in increasing our reach, driving footfall and promoting our brand.

The National Railway Museum is entering a pivotal stage in its transformation programme, as a new welcome building, Central Hall and the new Railway Futures Gallery move towards opening. These landmark developments will reshape the museum's visitor experience, public profile and relationship with communities, stakeholders and partners.

To support this transformation programme, we are looking for a Communications Manager on a fixed term basis until January 2029. This is a full time role, 35 hours per week and can be based at either the National Railway Museum, York or Locomotion, Shildon.

About the role

As Communications Manager, you'll manage integrated communications through one of the most exciting chapters in the National Railway Museum's history - and celebrate its place at the heart of York Central, one of the UK's most significant cultural redevelopment programmes.

Your work will make sure the museum's transformation is understood, supported and celebrated, helping to secure lasting benefits for our audiences, our reputation and the wider organisation.

In collaboration with marketing, communications, visitor experience, and project teams, you'll create campaigns that generate excitement, support operational change, deepen stakeholder connections, and increase the value of major capital investment. Shaping visitor-facing marketing and communications is a big part of the role too, helping audiences navigate changing visitor journeys, operational developments and brand-new experiences.

This role follows a hybrid working pattern, offering the flexibility to work from home. Due to the nature of the position, an on-site presence is required at least three days a week, and more often when site-based activity requires it.

About you

By joining us, you are someone who enjoys connecting with people and developing lasting relationships. You'll bring extensive experience of developing and delivering integrated communications in a complex or changing environment, and a strategic, audience-focused approach that turns complex projects into clear, compelling messages. Your well-honed stakeholder engagement approach will enable you to collaborate effectively with senior leaders, partners, local residents, and community groups.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

What we offer

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
• Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN