IT Duty Manager (TVSP)

National History Museum; Reading, Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

27.5 days holiday

Pension scheme (employer contribution

Season ticket

Life insurance

Free museum admissions

Staff discount

Training opportunities

Civil Service sports council

Gym access

Job summary

The National History Museum is seeking an IT Service Operations leader to act as the senior on-site TS operational lead for the Thames Valley Science Park site in Reading. You will coordinate IT/AV service delivery, incidents, changes and readiness, ensuring alignment with TS governance and standards.

You will also collaborate with colleagues across Museum sites, regularly travel to South Kensington, and mentor technical staff while maintaining robust supplier relationships and documentation.

Qualifications

• Strong ITIL knowledge and experience leading IT service operations.
• Expertise across Microsoft 365, cloud platforms, networking and identity management.
• End-user computing and supplier management experience.
• Public sector, higher education, or cultural institutions experience is advantageous.

Responsibilities

• Lead the on-site IT and AV service delivery for TVSP site in Reading.
• Coordinate changes, maintenance and outages; manage incidents and major incidents.
• Manage local support resources and ensure TS policies and governance are followed.
• Travel to South Kensington for collaboration and site support as needed.

Skills

ITIL knowledge

Microsoft 365

Cloud platforms

Networking

Identity management

End-user computing

Tools

Azure

AWS

Intune

Entra ID

Halo

Job description

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This is an exciting time to join the Museum as we have secured investment from the UK Government to build a new science and digitisation centre at Thames Valley Science Park, University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces employing innovative digital, analytical and genomic technologies and facilities.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

Please note: this role will primarily be based at Thames Valley Science Park, near Reading, with regular travel to South Kensington expected.

The Museum's enterprise IT function, Technology Solutions (TS), is a team of around 60 core staff which is evolving its operations towards a cloud-based, service-based operating model. TS provides secure and resilient technology services across the Museum and works with colleagues and partners to enable research, collections, visitor and corporate outcomes.

The IT Duty Manager is the senior on-site TS operational lead for the Thames Valley Science Park (TVSP) site in Reading. The post holder will be accountable for the day-to-day coordination of IT and AV service delivery, acting as the single point of ownership for local incidents, service requests, planned changes, operational readiness and the overall technology support experience.

Initially, the role will be the single TS colleague based at TVSP and hold responsibility for coordinating changes, maintenance and outages affecting the TVSP site, ensuring impacts, risks and rollout plans are managed and understood. The role leads the local response to incidents, major incidents and service disruptions, coordinates suppliers and stakeholders, manages local support resources, and ensures service delivery aligns with TS policies, governance and standards.This role leads the local response to incidents, major incidents and service disruptions, coordinates suppliers and stakeholders, manages local support resources, and ensures service delivery aligns with TS policies, governance and standards.

Although primarily based at TVSP, the role forms part of the wider TS team and is expected to attend South Kensington regularly for collaboration, meetings and team activities, as well as supporting other Museum sites when required.

About you

This is an exciting opportunity for a highly motivated IT Service Operations leader to play a key role in delivering reliable, customer-focused technology services across a diverse and complex environment. You will lead the response to incidents and major incidents, working closely with support teams, suppliers and stakeholders to minimise disruption and maintain service excellence.

With strong ITIL knowledge and broad technical expertise spanning Microsoft 365, cloud platforms, networking, identity management and end-user computing, you'll help drive operational performance and continuous improvement. You'll also develop and support technical staff, manage supplier relationships and ensure robust operational processes and documentation are in place. Experience within public sector, higher education, research or cultural organisations, together with exposure to technologies such as Azure, AWS, Intune, Entra ID and Halo, would be advantageous.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

Due to the nature of this role the work pattern will be 100% on site. The successful candidate will work from our South Kensington site for approximately the first 3 months for onboarding and training. Their permanent base following this period will be the Thames Valley Science Park in Reading with circa 3 days per month spent at South Kensington.