Communications Manager

QTS Data Centers; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer hours

Salary sacrifice pension scheme

Employer paid private medical and dent

Life assurance

Illness protection including critical/

Job summary

QTS Data Centers is seeking a Communications Manager to lead external communications, enhance brand, and strengthen community engagement across Europe. You will partner with marketing operations, public policy, and development teams to deliver consistent messaging and support media relations.

You will develop proactive narratives, manage press materials, and track performance metrics while supporting go-to-community initiatives as data centre growth accelerates.

Qualifications

• Bachelor’s degree (or equivalent) in a related field.
• 5–8 years in communications, PR, or community engagement.

Responsibilities

• Develop and implement data-driven communications strategies.
• Create content across press, website, statements, and storytelling assets.
• Support media engagement and proactive outreach.
• Coordinate go-to-community communications for key initiatives and data centre launches.
• Monitor industry news and report on metrics and sentiment.

Skills

Strong written & verbal communications

AP style proficiency

Media relations

Stakeholder engagement

Content creation across channels

Cross-functional collaboration

Education

Bachelor’s degree in Public Relations/Communications/Marketing/Journalism/English

Tools

PR tools (Cision)

Job description

Who we are:

As a global leader in digital infrastructure, QTS designs, builds andoperatesadvanced data centers that support strategic AI,cloudand digital transformation initiatives.We are driven by a mission to connect the world forgoodand our people make it possible. Every single day, thecreativity,dedicationand genuine care for our communitiesare what push us forward and make this atrulyspecial place to be.

The Communications Manager is responsible for supporting QTS’s external communications efforts to enhance the company’s brand, reputation, and community engagement. This role will focus on developing and executing strategic communications that promote QTS’s story across key audiences, including local communities, stakeholders, and media.

This in-house role partners closely with marketing operations, public policy, development teams, and external agencies to create and deliver consistent, compelling messaging aligned with QTS’s corporate identity and mission. The Communications Manager will also support media engagement and management, proactive storytelling, and go-to-community communications related to key initiatives and data centre growth.

• Develop and implement data-driven communications strategies aligned with QTS’s overall goals and objectives.
• Create and manage communications content across multiple channels, including press releases, media materials, website content, company statements, FAQs, and storytelling assets.
• Support the development of proactive narratives and "good news" stories at both national and local community levels across multiple European markets.
• Execute communications plans that support go-to-community strategies, stakeholder engagement, and data centre launches across key markets in Europe.
• Partner with cross-functional teams (marketing, development, public policy, community impact) to ensure consistent messaging and brand alignment.
• Support media relations activities, including responding to inquiries, coordinating interviews, and assisting with proactive outreach.
• Monitor and analyse industry news, community sentiment, and competitive activity to identify opportunities to strengthen QTS positioning.
• Track and report on communications metrics, including media coverage, sentiment, and engagement.
• Build and maintain relationships with key stakeholders, including community leaders, partners, media contacts, and internal teams.
• Support and attend events, announcements, and community engagements; develop communications materials highlighting corporate milestones and initiatives.

What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications)

• Bachelor’s degree in Public Relations, Communications, Marketing, Journalism, English, or a related field; equivalent professional experience considered.
• 5-8 years of experience in communications, public relations, or community engagement.
• Strong written and verbal communication skills, including experience creating compelling content aligned with Associated Press (AP) style guidelines.

Preferred Qualifications:

• Experience in the technology, infrastructure, or data centre industry.
• Experience supporting stakeholder or community engagement communications.
• Familiarity with media monitoring and PR tools (e.g., Cision or similar platforms).
• Experience advising stakeholders or leaders on messaging and communications approach.

Knowledge, Skills, and Abilities:

• Strong organisational and analytical skills with the ability to track and report on key metrics and insights.
• Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Knowledge of communications and crisis response best practices.
• Excellent interpersonal skills with the ability to build relationships across all levels of the organisation.
• Highly organiszed and detail-oriented.
• Strong service orientation and collaborative mindset.
• Proactive, positive team player with the ability to support cross-functional initiatives.

Total Rewards:

• 25 days annual leave and public holidays
• 32 paid volunteering hours per year
• Salary sacrifice pension scheme
• Employer paid private medical and dental cover for employees and dependants
• Life assurance
• Illness financial protection including critical illness cover and income protection
• This role is bonus and equity eligible

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]