Communications Manager

Quality Technology Services, LLC; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

32 volunteering hours per year

Salary sacrifice pension

Private medical and dental cover

Life assurance

Illness protection including critical/

Bonus and equity eligibility

Job summary

Quality Technology Services, LLC (QTS) is seeking a Communications Manager to drive external communications that support our brand, reputation and community engagement. You will develop and execute strategic narratives across national and local European markets, coordinating with marketing operations, public policy and development teams to ensure alignment with our corporate identity.

You will manage media engagement, proactive storytelling and go-to-community initiatives for data centre growth,

Qualifications

• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, English, or a related field; equivalent professional experience considered.
• 5-8 years of experience in communications, public relations, or community engagement.
• Strong written and verbal communication skills, including experience creating content aligned with AP style guidelines.

Responsibilities

• Develop and implement data-driven communications strategies aligned with QTS's goals.
• Create and manage communications content across press releases, media materials, website content, company statements, FAQs, and storytelling assets.
• Support development of proactive narratives and good news stories at national and local community levels across multiple European markets.
• Execute communications plans that support go-to-community strategies, stakeholder engagement, and data centre launches in Europe.
• Partner with cross-functional teams to ensure consistent messaging and brand alignment.
• Support media relations activities, including responding to inquiries, coordinating interviews, and proactive outreach.
• Monitor industry news, community sentiment, and competitive activity to strengthen QTS positioning.
• Track and report on communications metrics including media coverage, sentiment, and engagement.
• Build and maintain relationships with key stakeholders including community leaders and media contacts.
• Support and attend events; develop communications materials highlighting milestones and initiatives.

Skills

Written and verbal communication

AP style experience

Analytical skills

Organisational skills

Team collaboration

Education

Bachelor's degree in Public Relations/Communications/Marketing/Journalism/English or related field

Tools

Cision or PR tools

Job description

The Communications Manager is responsible for supporting QTS's external communications efforts to enhance the company's brand, reputation, and community engagement. This role will focus on developing and executing strategic communications that promote QTS's story across key audiences, including local communities, stakeholders, and media., This in-house role partners closely with marketing operations, public policy, development teams, and external agencies to create and deliver consistent, compelling messaging aligned with QTS's corporate identity and mission. The Communications Manager will also support media engagement and management, proactive storytelling, and go-to-community communications related to key initiatives and data centre growth.

• Develop and implement data-driven communications strategies aligned with QTS's overall goals and objectives.
• Create and manage communications content across multiple channels, including press releases, media materials, website content, company statements, FAQs, and storytelling assets.
• Support the development of proactive narratives and "good news" stories at both national and local community levels across multiple European markets.
• Execute communications plans that support go-to-community strategies, stakeholder engagement, and data centre launches across key markets in Europe.
• Partner with cross-functional teams (marketing, development, public policy, community impact) to ensure consistent messaging and brand alignment.
• Support media relations activities, including responding to inquiries, coordinating interviews, and assisting with proactive outreach.
• Monitor and analyse industry news, community sentiment, and competitive activity to identify opportunities to strengthen QTS positioning.
• Track and report on communications metrics, including media coverage, sentiment, and engagement.
• Build and maintain relationships with key stakeholders, including community leaders, partners, media contacts, and internal teams.
• Support and attend events, announcements, and community engagements; develop communications materials highlighting corporate milestones and initiatives.
• Bachelor's degree in Public Relations, Communications, Marketing, Journalism, English, or a related field; equivalent professional experience considered.
• 5-8 years of experience in communications, public relations, or community engagement.
• Strong written and verbal communication skills, including experience creating compelling content aligned with Associated Press (AP) style guidelines.

Preferred Qualifications:

• Experience in the technology, infrastructure, or data centre industry.
• Experience supporting stakeholder or community engagement communications.
• Familiarity with media monitoring and PR tools (e.g., Cision or similar platforms).
• Experience advising stakeholders or leaders on messaging and communications approach.

Knowledge, Skills, and Abilities:

• Strong organisational and analytical skills with the ability to track and report on key metrics and insights.
• Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Knowledge of communications and crisis response best practices.
• Excellent interpersonal skills with the ability to build relationships across all levels of the organisation.
• Highly organiszed and detail-oriented.
• Strong service orientation and collaborative mindset.
• Proactive, positive team player with the ability to support cross-functional initiatives.

Benefits:

• 25 days annual leave and public holidays
• 32 paid volunteering hours per year
• Salary sacrifice pension scheme
• Employer paid private medical and dental cover for employees and dependants
• Life assurance
• Illness financial protection including critical illness cover and income protection
• This role is bonus and equity eligible

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.