Communications Manager

Aviva; England; Hybrid; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Bonus opportunity - 10% of annual salary

Generous pension scheme - Aviva contributes up to 14%

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and resources

Job summary

A leading insurance provider in the UK is seeking a Communications Manager for a 2-year contract with the possibility of becoming permanent. You will lead a team responsible for creating and delivering service communications to customers about their policies. The ideal candidate has experience in managing team dynamics, delivering engaging customer updates, and possesses strong planning skills. This role offers a salary of around £45,000 along with a generous benefits package, fostering a supportive work culture.

Responsibilities

• Lead a team focused on creating and delivering service communications.
• Work with different business areas to plan and manage communications updates.
• Ensure customer communications support transparency and trust.

Skills

Experience delivering email and direct mail customer communications to tight deadlines

Experience leading a team and supporting their development

Strong planning and stakeholder management skills

Ability to apply customer insights and regulatory guidance

Understanding of financial services regulations

Job description

Overview

Communications Manager – 2-year contract with a view to becoming permanent. Salary: circa £45,000 (depending on location, skills and experience). Locations: Bristol, London, Norwich, York.

Are you someone who enjoys leading a team, values clear and thoughtful communication, and wants to ensure customers stay informed at every step of their journey? This could be a great fit for someone with experience in delivering customer updates, planning communications, and bringing empathy into every message. Whether you're ready to take on more responsibility or already managing a team, we’d love to hear from you.

What you’ll do

You’ll lead a team focused on creating and delivering service communications—such as emails and direct mail—that help customers understand changes to their policies and services. These communications support transparency and trust. You’ll work with different areas of the business to plan, prioritise and manage these updates. This role sits within a collaborative and supportive environment where your work makes a real difference to customer experience.

Skills and experience

• Experience delivering email and direct mail customer communications to tight deadlines


• Experience leading a team and supporting their development


• Strong planning and stakeholder management skills to manage communication workflows and prioritise requests


• Ability to apply customer insights, brand guidelines and regulatory guidance to create clear, engaging communications


• Understanding of financial services regulations and their role in customer communications

What you’ll get

• Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)


• Bonus opportunity - 10% of annual salary (dependent on performance and Aviva metrics)


• Generous pension scheme - Aviva contributes up to 14%


• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days


• Aviva-funded Private Medical Benefit


• Up to 40% discount on Aviva products and other retailer discounts


• Up to £1,200 of free Aviva shares per year via the Matching Share Plan and Save As You Earn


• Supportive policies including parental and carer’s leave


• Flexible benefits including sustainability options such as cycle to work


• Paid volunteering days and Aviva Communities participation


• Wellbeing support and resources

Take a look to learn more. Use the salary calculator to see your total Aviva Reward.

Aviva is for everyone

We’re inclusive and welcome applications from all backgrounds and experiences. If you’re excited but not sure you meet every box, we still encourage you to apply. We consider flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most people are smart working—spending around 50% of their time in the office—balancing flexibility with time together with colleagues.

To find out more about working at Aviva, take a look here.

How to apply

We’d love it if you could submit your application online. If you require an alternative method of applying, please email [e-mail].