Communications Lead, Group

QBE European Operations plc.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

30 days holiday a year with option to

Flexible working

Pension – auto enrolment with employer

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE European Operations plc. in London seeks a Communications Lead to plan, develop and deliver impactful internal and external messaging across Group Underwriting and Group Operations and Technology. You will partner with senior leaders and international teams to drive alignment and results.

You will translate complex topics into engaging communications, manage reputational considerations, and deliver across digital, intranet, events and videos in a hybrid setup.

Qualifications

• Experience within corporate, internal, leadership or change communications.
• Strong business-partnering skills with senior leaders across functions.
• Excellent written, verbal and editorial skills; simplify complex topics.
• Ability to work independently; manage competing priorities and sensitive information.
• Learning agility and adaptability; move between strategy and delivery.
• Insurance or financial services experience is advantageous.

Responsibilities

• Act as a trusted communications adviser to senior leaders, guiding messaging and channels.
• Provide guidance on priority initiatives to achieve business outcomes.
• Develop and deliver plans supporting business priorities, change and engagement.
• Translate complex topics into clear, audience-focused communications.
• Create executive and employee communications, talking points and materials.
• Build stakeholder relationships and align perspectives around consistent messaging.
• Manage multiple priorities with sound judgement and escalation when needed.
• Deliver communications across digital, email, intranet, events and video.
• Collaborate with internal and external colleagues to manage reputational risks.
• Use data and audience insights to evaluate and improve activity.
• Share templates and lessons learned to strengthen capability.

Skills

Communication

Crisis Management

Critical Thinking

Detail-Oriented

Employee Communications

Intentional collaboration

Internal Communications

Internal Corporate Communications

Managing performance

Media And Communications

Presenting with Impact

Process Improvements

Risk Management

Stakeholder Management

Strategic Communication Planning

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Communications Lead

Role Highlights

• London based role with hybrid working
• Lead communications for Group Underwriting and Group Operations and Technology
• Happy to talk flexible working
  

The Opportunity

As Communications Lead, you will lead the planning, development and delivery of impactful communication initiatives across the Group Underwriting and Group Operations and Technology functions. Working within the Group Communications function, you will partner with senior leaders and international colleagues to deliver clear, consistent and engaging messaging that drives alignment and delivers results.

This varied role requires the agility to work across different business areas and communications disciplines, collaborating with external communications colleagues to manage reputational considerations where appropriate. Some flexibility may be required when working across global time zones.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

• Act as a trusted communications adviser to senior leaders, providing practical guidance on messaging, audiences, timing, channels and potential risks.
• Offer guidance on priority initiatives and projects to achieve business outcomes.
• Develop and deliver communications plans that support business priorities, organisational change, employee engagement and leadership activity.
• Translate complex business topics into clear, accessible and engaging communications for different audiences.
• Create high-quality executive and employee communications, including talking points, presentations, Q&A materials, leader toolkits, events and videos.
• Build credible stakeholder relationships, constructively challenge where appropriate and align different perspectives around consistent messaging.
• Manage multiple priorities independently, using sound judgement to identify issues and determine when escalation is required.
• Deliver communications across digital, email, intranet, events, video, social and collaboration channels.
• Work closely with internal and external communications colleagues to manage reputational considerations and coordinate activity.
• Use data, feedback and audience insight to evaluate effectiveness and improve communications activity.
• Share effective approaches, templates and lessons learned to strengthen communications capability and consistency across the team.

About You

• Experience within corporate, internal, leadership or change communications, ideally gained within a large or complex organisation.
• Strong business-partnering skills, with experience advising senior leaders and influencing stakeholders across different functions and locations.
• Excellent written, verbal and editorial skills, with the ability to simplify complex information and create clear, audience-focused communications.
• The judgement, confidence and accountability to work independently, manage competing priorities and handle sensitive information appropriately.
• Strong learning agility and adaptability, with the ability to quickly understand new business areas and move between strategic advice and hands‑on delivery.
• Experience within insurance or financial services would be advantageous, alongside an understanding of both internal and external communications.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Your career.

At the heart of it.

Skills:

Communication, Crisis Management, Critical Thinking, Detail-Oriented, Employee Communications, Intentional collaboration, Internal Communications, Internal Corporate Communications, Managing performance, Media And Communications, Presenting with Impact, Process Improvements, Risk Management, Stakeholder Management, Strategic Communication Planning

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.