Communications Lead

Cardo Group; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance cover

Wellbeing resources and counselling

Retail & lifestyle discount platform

Enhanced family leave provisions

Recognition initiatives and awards

Occupational sick pay

Job summary

Cardo Group is a leading UK building maintenance and retrofit provider seeking a Communications Manager. You will lead internal comms, press activity, and the corporate tone across a 1,500+ employee organisation to support growth and a strong reputation.

You will develop multi-channel internal communications, support executive messaging, and govern external communications to ensure consistent, concise and impactful messaging aligned with our values.

Qualifications

• Proven experience in internal or corporate communications.
• Experience in large, multi-site organisations.
• Experience managing senior stakeholders and executive communications.
• Strong press and media writing experience.
• Experience developing communication strategies and governance frameworks.
• Excellent written and verbal communication skills.
• Strong stakeholder management and influencing ability.
• Strategic thinking with operational delivery focus.
• Crisis communications experience.
• Experience in housing, construction, property services, or infrastructure sectors.
• Experience supporting organisational growth or transformation.
• Knowledge of ESG and corporate reporting communications.

Responsibilities

• Develop and deliver a structured internal communications plan.
• Ensure clear, timely and consistent communication from leadership to all employees.
• Support employee engagement through multi-channel communications.
• Translate business strategy into accessible messaging for frontline and office teams.
• Support senior leaders with internal communications and key announcements.
• Manage external press announcements and corporate statements.
• Draft and coordinate communications for contracts, milestones and updates.
• Act as the main point of contact for media and external communications.
• Protect and enhance the organisation’s external reputation through controlled messaging.
• Own and maintain the corporate tone of voice and messaging guidelines.
• Align internal, press, and leadership communications across the business.
• Support strategic campaigns that align with growth and reputation.

Skills

Internal communications

Stakeholder management

Press writing

Governance frameworks

ESG reporting

Strategic thinking

Crisis communications

Executive communications

Job description

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

The Role:

The Communications Manager will lead internal communications, press and media activity, and corporate tone of voice across the Group, ensuring clear, consistent and strategic messaging that supports a people-first culture, organisational growth, and strong reputation. The role will ensure communications align with business objectives, values, and the 2029 Vision, supporting engagement, operational delivery, and executive messaging across a 1,500+ employee organisation.

Key Responsibilities:

• Develop and deliver a structured internal communications plan across the organisation
• Ensure clear, timely and consistent communication from leadership to all employees
• Support employee engagement through multi-channel communications (briefings, updates, campaigns)
• Translate business strategy and operational updates into accessible messaging for frontline and office teams
• Support MDs and senior leaders with internal communications and key announcements
• Manage all press external announcements, and corporate statements
• Draft and coordinate communications for contract wins, milestones, and strategic updates
• Act as the key point of contact for media and external communications
• Protect and enhance the organisation’s external reputation through controlled messaging
• Own and maintain the corporate tone of voice across all communications
• Develop and implement corporate messaging guidelines and communication standards
• Ensure consistency of messaging across internal communications, press releases, and leadership communications
• Align communications to company values: Teamwork, Integrity, Excellence and Respect
• Provide communications support to the Executive Director, CEO and Managing
• Directors Support organisational change communications and transformation initiatives
• Prepare executive briefings, key messages, and leadership communications packs
• Ensure MDs are appropriately consulted on major communications impacting operations
• Maintain and manage the Communications Risk Register (reputational, messaging and internal comms risks)
• Develop mitigation plans for high-risk communications scenarios Support crisis and incident communications in collaboration with Executive and Operational teams
• Ensure governance and escalation processes are in place for sensitive communications
• Work closely with Marketing on outward messaging and LinkedIn alignment
• Ensure consistency between internal messaging, media activity, and external brand positioning
• Support strategic campaigns that align with business growth and reputation

Key Skills & Qualifications:

• Proven experience in internal communications, corporate communications, or PR
• Experience operating in a large, multi-site or operational organisation
• Experience managing senior stakeholder and executive communications
• Strong press and media writing experience
• Experience developing communication strategies and governance frameworks
• Excellent written and verbal communication skills
• Strong stakeholder management and influencing ability
• Strategic thinking with operational delivery focus
• High attention to detail and message consistency
• Ability to manage sensitive and confidential communications
• Strong organisational and planning skills
• Experience in housing, construction, property services, or infrastructure sectors
• Experience supporting organisational growth or transformation
• Crisis communications experience
• Knowledge of ESG and corporate reporting communications

Salary/Benefits:

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

Teamwork – We collaborate, support one another, and achieve more together.

Integrity – We act with honesty, fairness, and transparency in everything we do.

Excellence – We set high standards and deliver quality for our people and our customers.

Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.