Communications & Engagement Co-ordinator

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 30,000 - 39,000; Full time

Job summary

Kelda Group is looking for a Communications & Engagement Co-ordinator to enhance community relations and internal communications in Yorkshire. This role involves supporting incident responses, managing events, and communicating key messages to foster trust and engagement with customers. You'll benefit from a competitive salary, a strong benefits package, and opportunities for hybrid working.

Benefits

Annual performance related bonus

Attractive pension scheme

Life assurance cover

25 days annual leave plus bank holidays

Additional wellness day

Health cash plan scheme

Gym membership discounts

Cycle to work scheme

Qualifications

• Experience in engagement at events.
• Strong communication skills.
• Ability to coordinate multiple stakeholders.

Responsibilities

• Support incident communications and community engagement.
• Coordinate engagement programs and represent the business at events.
• Work closely with marketing and brand teams.

Skills

Building relationships

Strong communication skills

Time management

Customer service

Tools

Microsoft software

Job description

Communications & Engagement Co-ordinator

Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Social Media Co-ordinator role.

We offer a salary from £30,632 - £38,291 per annum dependant on experience.

Annual performance related bonus
Attractive pension scheme (up to 12% company contribution)
Life assurance cover of 4 times pensionable salary
25 days annual leave plus bank holidays - plus an extra wellness day!
A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme
Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I'd work: Bradford/Hybrid Working - a mix of working from home, out at events across Yorkshire and in the office at Bradford.

Work type: Permanent role, working full time, 37 hours per week. Primarily working Monday - Friday between a working window of 8:00am-6:00pm, although some evening and weekend working may be required.

We have an exciting opportunity for a Communications & Engagement Co-ordinator to play a key role in communicating and engaging with customers, colleagues and stakeholders about the company's key messages and to influence behavioural change by building trust within Yorkshire's communities. Could this be you?

What we do:

Most people have a good idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where will you fit in?

You will support our Communications and Engagement Advisor to deliver activity across our region. You will help to shape our incident communications response, ensuring customers can rely on us when things don't quite go to plan.

You will also work with our events agencies and the wider comms team to deliver our program of community events. You will be out and about in the community representing the business and connecting with our customers. Your primary focus will be talking to customers about our key communications campaigns (such as asking customers to save water or educating them on what shouldn't be flushed down the loo).

You will work closely with our in-house studio to ensure we're maximising all marketing opportunities and work closely with other colleagues in the brand and communications team to ensure our company narrative is consistent across all communications channels.

What skills & qualifications are we looking for?

Experience of working as part of an engagement team at events or other face-to -face opportunities
Experience of setting up event sets
Experience of presenting to small or large groups of people
Experience of working with multiple stakeholders internally and externally to co-ordinate engagement programs
Strong communication skills
Great at building relationships
Strong time management skills
Experience of working in similar role within house or via agencies
Ability to deliver excellent customer service
A full driving licence (essential) with no more than 6 points
Proficient in the use of IT, with experience of Microsoft software (essential)
Experience of working remotely in promotional teas
Relevant qualifications /experience
Relevant customer experience qualifications/experience

Although we operate 24 hours a day, 365 days a year, it's really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you're an experienced engagement professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you.

Please apply online and submit an up-to-date CV and covering letter outlining your suitability for the role.

Recruitment Process:

Closing Date - 19th June, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please