Communications & Engagement Advisor

Yorkshire Water; Bradford; Hybrid; GBP 36,000 - 47,000; Full time

Job summary

Yorkshire Water is seeking a Communications & Engagement Advisor to enhance customer relations through strategic communication and engagement strategies. The role involves delivering community outreach, shaping incident communication, and building strong stakeholder relationships within Yorkshire. Candidates should possess significant experience in communication, creativity, and excellent interpersonal skills. This position supports a flexible work environment with a competitive salary and a comprehensive benefits package.

Benefits

Annual performance related bonus

Attractive pension scheme (up to 12% contribution)

Life assurance cover

25 days annual leave plus bank holidays

Wellness day

Comprehensive benefits package

Flexible working patterns

Qualifications

• Significant experience as a communications professional.
• Proven track record of delivering effective customer engagement.
• Ability to create engaging content.

Responsibilities

• Deliver communications and engagement activities.
• Shape incident communications response.
• Plan and deliver community events.

Skills

Crisis communications

Stakeholder engagement

Creative communication

Content creation

Interpersonal skills

Organisational skills

IT proficiency

Public relations knowledge

Education

Degree in Public Relations or related field

Tools

Excel

PowerPoint

Word

Job description

Join to apply for the Communications & Engagement Advisor role at Yorkshire Water

Join to apply for the Communications & Engagement Advisor role at Yorkshire Water

Direct message the job poster from Yorkshire Water

Business Manager - Projects & Change Management

Communications & Engagement Advisor

Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Communications & Engagement Advisor role.

We offer a salary from £36,896 - £46,119 per annum dependant on experience.

• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where you’d work: Bradford/Hybrid Working – a mix of working from home, out at events across Yorkshire and in the office at Bradford.

Work type:Permanent role, working full time, 37 hours per week. Primarily working Monday – Friday between a working window of 8:00am-6:00pm, although some evening and weekend working may be required.

We have an exciting opportunity for a Communications & Engagement Advisor to play a key role in communicating and engaging with customers, colleagues and stakeholders about the company’s key messages and to influence behavioural change by building trust within Yorkshire’s communities. Could this be you?

What we do:

Most people have a good idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where will you fit in?

You will play a key role in delivering our communications and engagement activity. You will help to shape our incident communications response, ensuring customers can rely on us when things don’t quite go to plan.

You will also work with our events agencies and the wider comms team to plan and deliver our program of community events. We get out and about in the community as much as we can. It’s a great way to connect with our customers and talk to them about our key behavioural change campaigns (such as asking them to save water or educating them on what shouldn’t be flushed down the loo).

You may represent the company externally through media interviews and will be expected to proactively identify and manage emerging reputational risks and opportunities.

You will work closely with our in-house studio to ensure we’re maximising all marketing opportunities and work closely with other colleagues in the brand and communications team to ensure our company narrative is consistent across all communications channels.

You will also deputise for the Lead Communications and Engagement Advisor when needed.

What skills & qualifications are we looking for?

• Significant experience as a communications professional
• Proactive, creative and driven with an ability to put creative ideas into action
• A proven track record of delivering effective crisis communications with significant results and within a pressured environment
• A proven track record of delivering brilliant customer engagement through in person events
• Has the ability to influence key stakeholders both internally and externally
• An ability to create content that users want to engage with and ability to utilise this content to build relationships and create advocacy
• Strong knowledge of the communications and engagement environment
• Excellent interpersonal, influencing and written skills
• Be able to work independently and support and contribute to a team
• Excellent organisational skills, able to take initiative and be proactive with work tasks and manage workloads
• Strong IT skills, able to use Excel, PowerPoint and Word
• Excellent communication skills
• It would be advantageous if you had a Public Relations or similar qualification

Although we operate 24 hours a day, 365 days a year, it’s really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’re an experienced communications and engagement professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you.

Please apply online and submit an up-to-date CV and covering letter outlining your suitability for the role.

Recruitment Process:

Closing Date – 19th June, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Public Relations

• Industries

  Utilities

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