Communications and Stakeholder Engagement Officer

Wiltshire Career Site; Trowbridge; On-site; GBP 39,000 - 40,000; Full time

Job summary

Wiltshire Pension Fund is seeking a communications professional to manage multi-channel campaigns, create engaging content and analyse results to improve customer experiences.

Reporting to the Communications and Stakeholder Engagement Lead, you will handle digital engagement, self-service and member communications for more than 90,000 pension scheme members and 162 employers, using tools like Mailchimp and Canva to deliver measurable outcomes.

Qualifications

• Proven track record delivering multi-channel campaigns across websites, email, webinars, social media and digital platforms.
• Excellent writing/editing skills; translate complex pensions info into plain English.
• Highly organised; manages multiple projects to deadlines.
• Able to use data analytics and customer insights to improve engagement.

Responsibilities

• Create engaging content and deliver multi-channel campaigns.
• Analyse results to improve engagement and outcomes.
• Collaborate with stakeholders to deliver measurable results.
• Lead digital communication initiatives for pensions audience.

Skills

Content creation

Campaign management

Analytics

Stakeholder management

Digital communications

Tools

Mailchimp

Canva

CRM systems

Job description

Salary: £38,510 - £40,444 per annum

Hours per week: 37 hours

Interview date: To be confirmed following shortlisting

We are looking for a communications professional with a proven track record of delivering engaging multi-channel communications and managing competing priorities in a busy environment. This is a hands-on role for someone who enjoys creating content, delivering campaigns, analysing results, and using digital tools to achieve measurable outcomes. You will be confident working across a range of channels and platforms, using your communication skills and creativity to engage diverse audiences and drive positive customer experiences.

Wiltshire Pension Fund manages approximately £4 billion of assets and operates in a highly regulated environment. As part of our forward-thinking team, you will help us continue to improve the way we communicate, with a strong focus on digital engagement, self-service and customer experience. Pensions can be a complex subject, so you will need excellent writing and editing skills, with the ability to translate technical information into clear, plain English. A key focus of the role will be helping to simplify member communications and modernise our approach to engagement.

Working as part of the Wiltshire Pension Fund communications team and reporting to the Communications and Stakeholder Engagement Lead, you will play a key role in delivering our strategy. You'll help transform how we communicate with more than 90,000 pension scheme members and 162 employers, making complex information simple, accessible and engaging.

This role would suit someone with strong experience in communications and a proven track record of developing and delivering multi-channel communications campaigns across websites, email, webinars, social media and digital platforms. The successful candidate will be experienced in creating engaging, high-quality content for diverse audiences, using tools such as Mailchimp, Canva and CRM systems to plan, deliver and evaluate campaigns. They will be highly organised, able to manage multiple projects simultaneously while meeting deadlines and maintaining high standards, and confident in using data, analytics and customer insights to improve engagement and communication performance. Strong stakeholder management skills are essential, together with the ability to work collaboratively, take ownership of projects and deliver measurable results.

This is an exciting opportunity for a communications professional who enjoys being a doer as well as a thinker. You will have the autonomy to lead projects, test new approaches, and use your expertise to shape how thousands of people engage with their pension benefits. If you are a proactive communications professional with strong digital skills, excellent organisational abilities, and a passion for delivering high-quality customer-focused communications, we would love to hear from you.

Contact Details

Krystie Waterhouse, Communications & Stakeholder Engagement Lead, [e-mail]

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Application Criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.