Communications and Engagement Manager

Future plc; Norwich; On-site; GBP 40,000 - 50,000; Full time

Job summary

Future Projects in Norwich is seeking a Communications and Engagement Manager to shape how the charity is seen, heard and understood. You will lead branding, messaging and engagement strategies across the organisation, including Future Radio, to strengthen community connections.

You will develop communications plans, manage digital channels, ensure GDPR-compliant consent, and build relationships with partners, funders and leaders to maximise impact.

Qualifications

• Strong experience in communications, marketing, media, engagement or brand.
• Excellent writing and editing skills for different audiences and channels.
• Experience developing communications plans, campaigns, content and brand assets.
• Strong understanding of digital communications, websites, social media and accessibility.
• Sound judgement around consent, GDPR, safeguarding and sensitive stories.
• Confident supporting and training colleagues, and building relationships with leaders, partners, funders and media.
• Desirable: charity or social impact sector experience, and an understanding of community media, radio, podcasting or video.

Responsibilities

• Lead the rollout of our brand, verbal identity and key messages, turning them into guidance, templates and training for staff.
• Develop and deliver a communications and marketing plan linked to the charity's strategy.
• Oversee website content, social media, newsletters, press, printed materials and campaigns.
• Work with the Future Radio team to promote the station and use radio, podcasts and digital content to support community voice.
• Develop community engagement and feedback approaches so people help shape our services and communications.
• Turn outcomes, data and case studies into impact stories that support fundraising and partnerships, with strict GDPR-compliant consent.

Skills

Communications

Marketing

Media

Engagement

Brand

Writing

Editing

Digital communications

Social media

Accessibility

Consent & GDPR

Stakeholder relations

Staff training

Job description

Future Projects is a Norwich charity, founded in 2000, helping people in difficult situations build the skills, confidence and resilience to take control and transform their lives. We provide practical support across food and essentials, advice and guidance, health and wellbeing, employment, education and community connection. As Communications and Engagement Manager, you will lead how Future Projects is seen, heard and understood. In this strategic role across the whole charity, you will strengthen our brand, voice and visibility, help Future Radio grow its profile, and make sure communities help shape our services and the story of our impact.

Key Responsibilities

• Lead the rollout of our brand, verbal identity and key messages, turning them into guidance, templates and training for staff.
• Develop and deliver a communications and marketing plan linked to the charity's strategy.
• Oversee website content, social media, newsletters, press, printed materials and campaigns.
• Work with the Future Radio team to promote the station and use radio, podcasts and digital content to support community voice.
• Develop community engagement and feedback approaches so people help shape our services and communications.
• Turn outcomes, data and case studies into impact stories that support fundraising and partnerships, with strict GDPR-compliant consent.
• Strong experience in communications, marketing, media, engagement or brand.
• Excellent writing and editing skills for different audiences and channels.
• Experience developing communications plans, campaigns, content and brand assets.
• Strong understanding of digital communications, websites, social media and accessibility.
• Sound judgement around consent, GDPR, safeguarding and sensitive stories.
• Confident supporting and training colleagues, and building relationships with leaders, partners, funders and media.
• Desirable: charity or social impact sector experience, and an understanding of community media, radio, podcasting or video.