Communications and Engagement Assistant (Apprentice)

WFS Patron; Clyst St. George; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous pension scheme

Excellent annual leave entitlement

Family-friendly policies

Professional development opportunities

Free gym access and fitness coaching

Access to physiotherapy and eye care

Job summary

Devon and Somerset Fire and Rescue Service in Exeter is seeking a Communications and Engagement Apprentice to develop skills in communications, digital content and public engagement within a high-profile public service. As an apprentice, you will study Multichannel Marketer Apprenticeship through Exeter College with March 2027 start and an 18-month fixed-term contract, full time (37 hours per week incl.

college day release).

Qualifications

• A Level 3 qualification is required.
• Strong written communication skills are essential.
• Interest in communications, digital marketing and social media is desirable.
• Good digital skills and confidence using a range of online tools are required.
• Excellent customer service and relationship-building abilities are essential.

Responsibilities

• Create, edit, and publish engaging content across channels.
• Support communication and marketing campaigns from planning through to evaluation.
• Assist with website, intranet and social media content management.
• Help produce media releases and monitor media coverage.
• Support consultation and community engagement activities.
• Assist with organising and delivering events, including staff awards and community events.
• Analyse campaign performance and contribute to reporting.
• Provide excellent customer service and collaborate across the team.

Skills

Strong written communication

Interest in communications

Digital marketing and social media

Customer service and relationship‑bal

Education

A Level 3 qualification

Job description

Summary

Location:Service Headquarters, Exeter

Contract:18-month fixed term contract, Full time (37 hours per week including college day release)

Salary:Grade 3, starting at£27,709 per annum.

Help Make a Difference in Your Community

Devon and Somerset Fire and Rescue Service, the largest non-metropolitan Fire and Rescue Service in England, is looking for a motivated and creative individual to join our Communications and Engagement team as an Apprentice.

This is an exciting opportunity to develop skills and experience in communications, digital content and public engagement with a high profile public service organisation.

As this is an apprentice role, you will be completing the Multichannel Marketer Apprenticeship through Exeter College. The intake for this course is March 2027, so we are looking for candidates that would be available for a March 2027 start date.

About the role:

As a Communications and Engagement Assistant Apprentice, you'll gain hands-on experience across a busy communications and engagement department.

The role will be varied and rewarding, helping to tell stories and connect with people inside the organisation and across our communities.

You will support work across our three key areas:

• Communications
• Consultation and engagement
• Digital content

You will support a wide range of activities, from creating engaging content and delivering communication campaigns to assisting with public consultations, events and digital channels.

Find out more:

You will:

• Create, edit, and publish engaging content
• Support communication and marketing campaigns from planning through to evaluation.
• Assist with website, intranet and social media content management.
• Help produce media releases and monitor media coverage.
• Support consultation and community engagement activities.
• Assist with organising and delivering events, including staff awards and community events.
• Analyse campaign performance and contribute to reporting.
• Provide excellent customer service and work collaboratively across the team.

What we are looking for:

To apply, you will need:

A Level 3 qualification (A Levels, BTEC or equivalent)
We're particularly interested in candidates who can demonstrate:

• Strong written communication skills.
• An interest in communications, digital marketing and social media.
• Good digital skills and confidence using a range of online tools.
• Excellent customer service and relationship-building abilities.

Why join us?

• Flexible working arrangements
• Generous pension scheme
• Excellent annual leave entitlement
• Family - friendly policies
• Professional development opportunities
• Free gym access and fitness coaching
• Access to physiotherapy and eye care support
• Blue Light Membership and associated discounts
• Benenden Healthcare options
• Access to the Firefighters Charity
• Confidential wellbeing and counselling support
• Cycle to Work Scheme
• Sports and social clubs

Closing Date: 2359hrs 8 November 2026.

For an informal conversation regarding the role, or to find out more information, please contact:

Rachel Barnard, Communications Lead via [e-mail], or via 07971 577387.