Communication & Training Officer

Bradford Corporation; Bradford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Offer.pdf

Job summary

Bradford Council is seeking a new team member with safeguarding knowledge to join the Customer & Business Support Team. This role is an opportunity to have a positive impact and make a real difference in our vibrant and diverse city.

Key responsibilities include developing safeguarding training, reviewing content for the target audience, building relationships with stakeholders, handling public inquiries, and ensuring data protection and confidentiality are maintained.

Qualifications

• Safeguarding knowledge and experience required.

Responsibilities

• Develop and deliver safeguarding training packages for licence holders across multiple formats including E Learning.
• Review and select content suitable for the target audience.
• Proactively build and maintain relationships with a wide range of stakeholders and assist with projects.
• Interact with the public and the trade on a regular basis.
• Communicate with other authorities to share best practice and experiences.
• Attend meetings as required.
• Prepare non-standard letters, create templates, and train staff on their use.
• Respond to complaints and enquiries from service users, the public, elected members and public services including the police.
• Prioritise workload, conduct investigations as needed, and communicate outcomes.
• Handle confidential and sensitive information; respond to FOI and GDPR related requests.

Skills

Safeguarding knowledge

Job description

The Hackney Carriage & Private Hire Licensing Service is responsible for the licensing, inspection and enforcement of Hackney Carriage and Private Hire drivers, vehicles and operators across the Bradford District. The key objectives of the service are to promote safety for the public using taxi and private hire vehicles.

We are looking for a new member of staff with safeguarding knowledge and experience to join the Customer & Business Support Team. This role is an opportunity to have a positive impact and make a real difference in our vibrant and diverse city.

The main responsibilities of this role:

• Support the Service with the development & delivery of safeguarding training packages to prospective/existing licence holders across all mediums including E Learning.
• Review and select content appropriate to the target audience.
• Proactively build and maintain effective working relationships with a wide range of stakeholders and assist with specific projects.
• Deal with the public and the trade regularly.
• Liaise with other authorities to share best practice and experiences.
• Attending meetings as required
• Good communication skills, both written and oral, to deal confidentially and diplomatically with a range of audiences.
• Ability to prepare non-standard letters, create letter and email templates and train staff on the use of such.
• Responds to complaints and enquiries from service users, member of the public, elected members and public services including the police.
• Prioritise and manage own workload effectively and in a timely manner, when necessary carry out investigations, conclude and communicate the outcomes.
• Ability to handle private, confidential and sensitive information.
• Respond to FOI, SAR, NR3 and associated requests.
• Ensure confidentiality, evidence integrity, data protection (GDPR), information security and regulatory requirements are met.

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

• The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.