Communication Support Worker | South West London and St George's Mental Health NHS Trust

South West London and St Georges Mental Health Trust; Carshalton; Hybrid; GBP 38,000 - 47,000; Full time

Job summary

South West London and St George's Mental Health NHS Trust is seeking a dedicated Communication Support Worker to provide sighted support to a visually impaired staff member. The role spans home-based and community-based settings with travel between Mitcham and Balham sites to enable full participation in work tasks.

Responsibilities include assisting with technology, taking notes, data entry, and creating accessible formats, while maintaining strict confidentiality and supporting the staff

Qualifications

• Assisting with accessing technology used by the staff member to enable delivery of their role.
• Administrative tasks such as note taking and data entry on Health Records systems.
• Reading information aloud to the staff member as required.
• Transcribing information into accessible formats and assisting with finding files and references.
• Completing Access to Work paperwork and coordinating with the finance team within set time limits.
• Attending training and meetings, taking notes, and transcribing them into the appropriate format.

Responsibilities

• Provide sighted support to a visually impaired staff member on a one-to-one basis.
• Support working from home and office base to enable full job performance.
• Travel between sites across South West London as required.
• Support mobility and orientation around the workplace, especially when working remotely.
• Assist with reviewing and entering data on Electronic Health Records and other systems.
• Support attendance at training and meetings with note-taking and transcription.

Job description

Communication Support Worker | South West London and St George's Mental Health NHS Trust

Company:

Company: South West London and St Georges Mental Health Trust

Salary: £38,488 - £46,852 per annum inclusive of Inner London HCAS

We are seeking a motivated, organised, committed individual to work on a one-to-one basis providing sighted support to a visually impaired member of staff.

The visually impaired staff member works within a community-based healthcare team. This is a multidisciplinary service, which provides community-based health care for adults with learning disabilities.

The post holder will required to work at the staff members home (Mitcham London) to support home based working and at Balham Health Centre (120-124 Bedford Hill London). Occasional travel between sites in South West London will be required.

There will be a requirement to work flexibly in this role and we are happy to discuss this at interview stage.

The post holder will support the staff member when they are working from home and the office base to enable the staff member to carry out her role fully.

There will be a requirement to travel between sites on occasion.

The post holder will be compassionate and able to work collaboratively with others.

An ability to confidently navigate Microsoft applications is of benefit.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

• To assist with accessing technology used by the staff member to enable them to deliver their role fully.
• To assist with administrative tasks such as note taking.
• To assist with reviewing and entering data on Electronic Health Records and other systems used by the staff member.
• To read written information to the staff member as and when required.
• To assist with transcribing information into accessible formats.
• To assist the staff member to find files, references, articles etc.
• To complete the necessary Access to Work (ATW) paperwork and submit to the organisation’s financial team at the end of each month taking into account the time limits set from time to time by ATW.
• To support the staff member when attending training and meetings by taking relevant notes and transcribing them into the relevant format.
• To assist the staff member with mobility and orientation around the workplace, especially when working out of the office environment.
• To support the visually impaired staff member to travel to and from appointments during the working day.
• To actively participate in the organisation’s performance management processes including induction, supervision and appraisal.
• To undertake training and development activities as agreed with your manager.
• To ensure that all information about the members of staff being supported and the service users they work with is kept strictly confidential.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

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