Administrative Assistant

South West London and St. George's Mental Health NHS Trust; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

South West London and St George's Mental Health NHS Trust is seeking an Administration Assistant for National Deaf CAMHS in Cambridge. The role sits within the CAMHS Directorate and supports Deaf CAMHS services across the East of England, including intricate liaising with families and clinicians.

You will maintain patient records, arrange interpreters and coordinate with teams while upholding confidentiality and timely processing of referrals.

Qualifications

• Experience in administrative and secretarial duties within a busy workload.
• Willingness to work towards NVQ Business Administration Level 2 or 3.
• GCSE English or equivalent.
• British Sign Language Level 2 to be achieved within 3 years.

Responsibilities

• Maintain computerised patient records and ensure they are up to date.
• Upload and scan documents into RiO/care records system.
• Implement and update systems for patient notes, RiO, stationery and stock.
• Respond professionally to direct, email and telephone enquiries from patients and staff.
• Report health and safety issues related to the team base.
• Book spoken language and BSL interpreters when requested.
• Process new referrals under guidance from clinical staff.

Skills

Administrative experience

Secretarial work

Communication skills

Education

NVQ Business Administration level 2 or 3

GCSE English

British Sign Language Level 2

Job description

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Job overview

An exciting opportunity has arisen within National Deaf CAMHS, Cambridge for a Band 4 Administration Assistant.

This rewarding role is based in Bottisham, Cambridgeshire and sits within the Southwest London and St George's CAMHS Directorate (Child and Adolescent Mental Health Services), specialising in National Deaf CAMHS and supporting services across the East of England.

National Deaf CAMHS provides a highly specialised service for deaf children and young people with complex mental health needs, including emotional, behavioural and psychological difficulties. The Cambridge team covers the region within East of England e.g Cambridge, Peterborough, Bedfordshire, Herts, Suffolk, Norfolk/Norwich and parts of Essex.

This role is based in Cambridge.

The Cambridge Team works closely with colleagues across both the London and Kent teams to deliver a high-quality, patient-centred service.

Main duties of the job

• To ensure that computerised records of patient information are maintained and updated.
• Uploading and scanning of all documents onto RiO/care records system as required.
• To implement, maintain and update systems and procedures regarding patient notes, RiO, stationery and stock supplies and the appropriate destruction of confidential material as necessary.
• Respond professionally and appropriately to direct and telephone/minicom /email enquiries from patient, relatives, other services and clinicians. This includes aiding effective communication across the service by providing all staff with relevant messages and information.
• To report any maintenance problems/Health and Safety issues in relation to the team base to the relevant service/department.
• To reply to email, telephone, written communication from families, colleagues
• To handle new referrals and forward to team for triage.
• Under instruction from clinical staff to process new referrals.
• To book spoken language and BSL interpreters when requested to support team members.

Person specification

Training & Qualifications

Essential criteria

• NVQ Business Administration level 2 or 3 or willingness to work towards achieving it
• GCSE English or equivalent
• To be qualified or to obtain the qualification in British Sign Language up to Level 2 through study within 3 years of appointment

Desirable criteria

• Evidence of continuing education
• NVQ Business Administration level 2 or 3
• ECDL
• British Sign Language (BSL) Level 1, 2

Experience

Essential criteria

• Demonstrable and strong experience of administrative & secretarial work, managing a busy workload

Desirable criteria

• Experience of working in NHS setting or similar large organisation
• Supervisory experience in an administrative/clerical environment

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

• BME (Evolve) Staff Network
• Christian Staff Network
• DiverseAbility
• Deaf Staff Network
• Mental Health Staff Forum
• Women's Staff Network
• LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Working for our organisation

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.