Communication & Engagement Manager

Serco Limited; Warrington; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading service provider is seeking a Communications and Engagement Manager to drive internal and external communications strategies in Warrington. The role involves building relationships with stakeholders, creating engaging content, and supporting transformation in the Electronic Monitoring Services team. Applicants should have strong communication skills and experience in managing projects. A hybrid work arrangement is available.

Benefits

Up to 25 days holiday

Contributory pension scheme

Wide range of training opportunities

24/7 Employee Assistance Programme

Discounts at 1,000 retailers

Paid volunteering day annually

Qualifications

• Demonstrable experience in communications, content writing, or change communications.
• A strong understanding of internal and external communication techniques.
• Experience managing multiple projects in complex organisations.

Responsibilities

• Develop and deliver communications strategies supporting the EMS contract.
• Build strong relationships with stakeholders as a communications expert.
• Create compelling content to engage employees and service users.

Skills

Communications

Content writing

Stakeholder engagement

Project management

Verbal communication

Job description

Overview

Serco Limited. Hybrid working – Warrington Office. Full-time, Permanent.

Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.

As a Communications and Engagement Manager in our Electronic Monitoring Services (EMS) team, you’ll lead the development and delivery of internal and external communications strategies that truly make a difference. From shaping compelling stories to engaging key stakeholders, your work will strengthen our culture, support change, and drive engagement across the contract.

Responsibilities

• Develop and deliver internal and external communications strategies that support the EMS contract’s transformation journey
• Build strong relationships with internal and external stakeholders, acting as a trusted advisor and communications expert
• Create compelling content that makes complex ideas easy to understand and drives engagement with employees, service users, and the public
• Collaborate with workstream leads to ensure messaging aligns with HR and business change plans
• Track and measure the effectiveness of communications using a variety of tools such as feedback forums, pulse surveys, and analytics
• Support the planning and delivery of internal events and engagement initiatives
• Success will be measured by feedback received from key stakeholders as per Collaboration agreement and Achievement of relevant defined contract performance standards & collaboration activities

Qualifications

• Demonstrable experience in communications, content writing, or change communications
• A strong understanding of internal and external communication techniques, with the ability to influence behaviour and support cultural change
• Experience managing multiple projects and working with a wide range of stakeholders in complex organisations
• Excellent written and verbal communication skills, with a flair for storytelling and design
• Proven ability to manage sensitive information, evaluate communication strategies, and deliver practical solutions under pressure

Benefits

Because this is a place for you

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme