Commodities Client Service Account Manager Vice President

JPMorganChase; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Join a leading financial services firm as a Commodities Client Service Account Manager Vice President. In this role, you'll leverage your expertise in client services and commodities to manage transactions, enhance client satisfaction, and collaborate with various teams to drive business success.

Qualifications

• In-depth knowledge of LC/SBLC mechanisms for commodity products.
• Strong understanding of the oil & gas and commodities industries.
• Proven leadership skills and performance under pressure.

Responsibilities

• Manage the lifecycle of transactions after sale.
• Build relationships with clients and internal teams.
• Track client transactions and provide reporting.

Skills

Client satisfaction

Interpersonal skills

Leadership

Collaboration

Job description

Join to apply for the Commodities Client Service Account Manager Vice President role at JPMorgan Chase

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

Are you experienced in client services and have a passion for leadership? Then you found the right position for you!

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for servicing Core and Structured Trade Finance products. You will use in-depth product knowledge to resolve challenging client-facing issues during the product lifecycle.

Job Responsibilities

1. Manage the lifecycle of transactions after sale.
2. Build relationships with the client segment, internal operations, middle and front office colleagues.
3. Track client transactions through operational steps and liaise with internal parties for smooth handling and quick turnaround.
4. Provide client reporting to enhance their experience, including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions.
5. Support operational workflow to resolve refusals, disputes, and problematic transactions.
6. Record all client interactions in the case management system (e.g., calls, meetings, issues, proactive communications).
7. Escalate client concerns and issues to sales via secure communication channels.
8. Understand the commodity products lifecycle from front to back and serve as the "go-to" person within the team.
9. Partner with Trade Sales as a trusted advisor to enable new business and solutions.
10. Collaborate with client service, operations, compliance teams, and other regions to standardize processes and improve consistency.
11. Communicate with clients to resolve immediate issues on live transactions and understand their long-term needs to inform business decisions.

Required Qualifications, Capabilities, and Skills

1. In-depth knowledge of LC/SBLC mechanisms for commodity products.
2. Strong understanding of the oil & gas and commodities industries.
3. Familiarity with key market practices in the sector.
4. Ability to explain LC requirements to internal stakeholders, assessing risks and mitigants.
5. Ability to work within tight deadlines.
6. Strong interpersonal skills and ability to work collaboratively at various organizational levels.
7. Proven leadership skills and performance under pressure.
8. Focus on client satisfaction and building excellent relationships.

Preferred Qualifications, Capabilities, and Skills

1. Trade finance commodity expertise.
2. Excellent planning and organizational skills.
3. Comfortable working within tight deadlines.
4. Strong interpersonal skills for effective collaboration.
5. Ability to develop and mobilize internal networks and resources.
6. Proficiency in managing multiple systems.
7. Additional European language skills (preferred).

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products worldwide. We value diversity and inclusion, and are committed to equal opportunity employment.

About The Team

Our Commercial & Investment Bank provides banking, markets, securities services, and payments across more than 100 countries, offering strategic advice, capital raising, risk management, and liquidity management.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other