Committee Member

Torus Group; Liverpool; On-site; GBP 7,000 - 7,500; Part time

Benefits offered by this job

Remuneration of £7,125 per annum

Travel reimbursement

Induction and ongoing development

Job summary

Torus Group is seeking a Committee Member to join the Landlord Operations Committee in Liverpool. You will scrutinise performance, customer experience, service quality, compliance and improvement across landlord functions, working with Board members and executives to ensure safe, high-quality, customer-focused housing services.

Typical commitment is about one day per month, with meetings held quarterly at the Liverpool Head Office.

Qualifications

• Housing management knowledge and customer-focused mindset.
• Understanding of the socio-economic environment in housing associations.
• Ability to analyse information and provide strategic input.
• Commitment to equality, diversity and inclusion.
• Fresh perspectives and sound judgement.

Responsibilities

• Provide constructive challenge and independent thinking to support decision-making.
• Scrutinise performance, service quality, compliance and continuous improvement across landlord functions.
• Attend quarterly Committee meetings at our Head Office in Liverpool City Centre.
• Participate in induction and development activities for new members.
• Engage with colleagues to help shape the future direction of the Group's landlord services.

Skills

Strong communication

Interpersonal skills

Independence of thought

Good judgment

Collaborative approach

Equality & inclusion

Integrity & accountability

Job description

We are seeking a Committee Member to join our Landlord Operations Committee, a key governance committee responsible for providing oversight and assurance on the delivery of landlord services across the Group. This is an exciting opportunity to use your expertise and experience to influence services that make a real difference to people's lives.

As a member of the Landlord Operations Committee, you will help scrutinise performance, customer experience, service quality, compliance and continuous improvement across key landlord functions. You will work alongside fellow Committee members, Board members and Executive leaders to ensure Torus delivers safe, high-quality and customer-focused services while meeting regulatory requirements and strategic objectives.

Committee oversees areas including:

• Repairs and maintenance
• Tenancy services
• Neighbourhood management
• Building safety
• Complaints handling
• Consumer standards
• Resident engagement
• Customer experience and service improvement

As a Committee Member, you will provide constructive challenge, independent thinking and valuable insight to support effective decision-making and strong governance. Committee meetings are held quarterly, typically outside normal working hours at our Head Office in Liverpool City Centre.

The role requires approximately one day per month on average, including:

• Reading and preparing for meetings
• Attending Committee meetings
• Participating in induction and development activities
• Attendance at occasional strategic events and additional meetings

What You'll Receive:

• Remuneration of £7,125 per annum
• Reimbursement of reasonable travel and out-of-pocket expenses
• Comprehensive induction and ongoing development
• The opportunity to contribute to the future direction of one of the region's leading housing groups

We are particularly interested in hearing from individuals with a combination of the following:

• Housing management knowledge and experience within the social housing sector, either through a housing provider or associated professional services.
• Understanding of the socio-economic environment in which housing associations operate.
• Awareness of the challenges facing customers, communities and social landlords.
• Experience in customer services, community engagement, asset management, repairs, governance, regulation or a related field.
• The ability to analyse information, challenge constructively and contribute strategically.
• Previous Board or Committee experience is desirable but not essential. We welcome applications from individuals who can bring fresh perspectives, sound judgement and a commitment to excellent customer outcomes.

What You'll Bring:

You will demonstrate:

• Strong communication and interpersonal skills
• Independence of thought and good judgement
• The ability to scrutinise complex information
• A collaborative and respectful approach
• Commitment to equality, diversity and inclusion
• Integrity, professionalism and accountability
• Alignment with Torus values and purpose

At Torus, our values guide everything we do:

• We Own It - We focus on solutions and take responsibility for our actions.
• We Care - We support one another and put customers at the heart of what we do.
• We Deliver - We work together to achieve great results for our customers and communities.