Commissioning Support Officer

North East & North Cumbria ICB; Newcastle upon Tyne; On-site; GBP 28,000 - 34,000; Full time

Job summary

North East & North Cumbria ICB is seeking a Band 5 Commissioning Support Officer to join the All Age Continuing Care (AACC) Business Support Team in Newcastle upon Tyne. The role supports statutory responsibilities related to AACC, Personal Health Budgets, and commissioning functions, focusing on coordination, administration, reporting, and operational oversight.

Ideal candidates will bring strong organisational, communication, and IT skills, with experience in a busy health administration

Qualifications

• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal abilities.
• Experience in busy administrative, commissioning or operational environments.
• Ability to analyse information and produce accurate reports.
• Proactive approach to problem solving and continuous improvement.
• Strong IT skills and proficiency with Microsoft Office applications.
• Ability to manage competing priorities with accuracy.
• Commitment to delivering high-quality customer service and support.

Responsibilities

• Coordinate complex administrative and commissioning support processes.
• Support operational delivery across Continuing Healthcare and Complex Care services.
• Produce and analyse reports and performance information.
• Maintain and update patient and commissioning systems.
• Support project work, service developments and improvement initiatives.
• Build positive relationships with internal and external stakeholders.
• Ensure compliance with information governance, data protection and confidentiality requirements.
• Support the management of Personal Health Budgets and commissioned care packages where required.

Skills

Organisational & prioritisation skills

Communication & interpersonal skills

Administrative/operational experience

Analytical reporting ability

Proactive problem solving & continuous

IT skills & MS Office proficiency

Prioritising with accuracy

Customer service orientation

Education

First degree or equivalent

Tools

Microsoft Office

Job description

All Age Continuing Care (AACC) Business Support Team

Are you an organised, motivated, and proactive individual looking for an opportunity to make a real difference to people's lives?

We are seeking an enthusiastic and dedicated Band 5 Commissioning Support Officer to join the All Age Continuing Care (AACC) Business Support Team. This is an exciting opportunity to contribute to a highly valued service that supports some of the most vulnerable individuals across the North East and North Cumbria.

As a Commissioning Support Officer, you will play a key role in supporting the delivery of the ICB's statutory responsibilities relating to AACC, Personal Health Budgets, and associated commissioning functions. The role is integral to ensuring that patients receive timely, high-quality care and support through effective coordination, administration, reporting, and operational oversight.

Main duties of the job

The successful candidate will work closely with clinical teams, operational managers, local authorities, providers, patients and families to ensure the effective coordination and delivery of services across the AACC pathway.

The role will involve:

• Coordinating complex administrative and commissioning support processes.
• Supporting operational delivery across Continuing Healthcare and Complex Care services.
• Producing and analysing reports and performance information.
• Maintaining and updating patient and commissioning systems.
• Supporting project work, service developments and improvement initiatives.
• Building positive relationships with internal and external stakeholders.
• Ensuring compliance with information governance, data protection and confidentiality requirements.
• Supporting the management of Personal Health Budgets and commissioned care packages where required.

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Job responsibilities

We are looking for individuals who can demonstrate:

• Excellent organisational and prioritisation skills.
• Strong communication and interpersonal abilities.
• Experience of working within a busy administrative, commissioning or operational environment.
• The ability to analyse information and produce accurate reports.
• A proactive approach to problem-solving and continuous improvement.
• Strong IT skills and confidence using a variety of systems and Microsoft Office applications.
• The ability to manage competing priorities whilst maintaining a high level of accuracy and attention to detail.
• A commitment to delivering high-quality customer service and support

Person Specification

Qualifications

• First degree of professional qualification or equivalent and relevant experience
• Knowledge of contracting, planning and performance management processes and procedures
• Knowledge of NHS primary care, community, and secondary care services
• Working with external providers in a commissioner relationship

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.