Commissioning and Performance Administrator

West Northamptonshire Council; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

West Northamptonshire Council is seeking a Commissioning and Performance Administrator to support the Commissioning Team in engaging with care providers, monitoring performance, coordinating work, and improving Adult Social Care services for local residents. You will manage provider contracts, communications and meetings, keeping records up to date while working across teams to deliver positive outcomes.

You will bring strong administrative experience, excellent organisational and communication

Qualifications

• Experience in busy administrative or business support environments.
• Excellent organisational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Experience arranging meetings, events and producing accurate minutes.
• Confidence using Microsoft Office 365 and business systems.
• Ability to manage competing priorities and work independently and in a team.
• Positive approach to problem solving and continuous improvement.

Responsibilities

• Coordinate provider forums, workshops and engagement events.
• Create and distribute provider newsletters and communications.
• Support contracting administration and associated processes.
• Maintain performance information, records and systems for decision making.
• Support projects and meetings contributing to service development.
• Produce reports, minutes and documentation to move workstreams forward.
• Build positive relationships with providers and stakeholders.
• Identify opportunities to improve processes and drive more effective ways of working.

Skills

Administrative experience

Organisational skills

Written and verbal communication

Meeting minutes

Microsoft Office 365

Prioritisation

Team collaboration

Problem solving

Tools

Microsoft Office 365

Job description

Adult Social Care relies on strong partnerships with care providers to ensure residents receive the services and support they need. Our Commissioning Team plays a key role in developing, managing and improving those relationships, helping to ensure high-quality care services are available across West Northamptonshire. As our Commissioning and Performance Administrator, you'll be at the heart of this work. Supporting both Commissioning teams, you'll help keep provider engagement activities, communications, contracts and performance processes running smoothly, enabling the team to focus on service development and delivering positive outcomes for residents. This is a varied role that offers far more than traditional administration. You'll have the opportunity to work closely with providers, partners and colleagues across Adult Social Care, becoming involved in activities that directly support the planning, delivery and continuous improvement of services. You'll join a supportive and knowledgeable team that values collaboration, initiative and continuous improvement. In return, you'll be trusted to take ownership of key processes, contribute ideas and play an important role in helping the team work effectively and efficiently. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

What will you be doing?

Working as part of the Commissioning Team, you'll support a range of activities that help us engage with providers, monitor performance, coordinate key pieces of work and continually improve the services available to local residents. You'll have the opportunity to:

• Coordinate provider forums, workshops and engagement events that bring together organisations from across the care sector to share information, discuss priorities and support service development.
• Create and distribute provider newsletters and communications, helping ensure important updates reach those delivering care and support services across the county.
• Support commissioning activity through the administration of provider contracts and associated processes.
• Maintain performance information, records and systems that support decision-making and service improvement.
• Support projects, meetings and initiatives that contribute to the ongoing development of Adult Social Care services.
• Produce reports, meeting documentation and minutes that help keep workstreams and partnership activity moving forward.
• Build positive relationships with providers, colleagues and stakeholders across the sector.
• Identify opportunities to improve processes and help drive more effective ways of working.
  We're looking for someone who enjoys being at the heart of a team and takes pride in helping things run smoothly.

You may currently be working in an administrative, business support, PA or Executive Assistant role and be looking for an opportunity that offers greater variety, responsibility and the chance to work more closely with projects, providers and service development activities. You'll be someone who enjoys building relationships, coordinating activity and bringing structure to a wide range of tasks. You'll be comfortable managing your own workload, confident communicating with people at all levels and motivated by delivering a high standard of work.

You'll bring:

• Experience working in a busy administrative or business support environment.
• Excellent organisational skills and strong attention to detail
• Strong written and verbal communication skills.
• Experience arranging meetings, events and producing accurate minutes.
• Confidence using Microsoft Office 365 and business systems.
• The ability to manage competing priorities and work effectively both independently and as part of a team.
• A positive approach to problem-solving and continuous improvement.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality.

Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

This is a fantastic opportunity to bring your administrative expertise to a role that offers variety, visibility and the chance to be involved in work that makes a real difference. Working alongside providers, partners and colleagues across Adult Social Care, you'll support activities that help shape, develop and improve services for local residents. You'll have opportunities to become involved in provider engagement, communications, events, contract administration, performance reporting and service improvement activities, giving you exposure to a broad range of work and the chance to build valuable skills and relationships across the organisation. At West Northamptonshire Council, we're committed to helping our colleagues grow and develop their careers. As a large and diverse organisation, we offer opportunities to gain experience across a wide range of services, build new skills and explore different career pathways.

Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council