Commercial Waste Officer

North Yorkshire Council; Scarborough; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Holiday entitlement 28-34 days pro‑rta

LG Pension scheme

Learning and career opportunities

Zusammenfassung

North Yorkshire Council invites applications for the Commercial Waste Officer role. You will help develop, market and sell commercial waste services to businesses across North Yorkshire, aiming to grow revenue and market share while enhancing the customer journey.

You will be part of a wider team implementing a countywide waste management system, contributing to process development, system changes, and continuous improvement, with regular travel to meetings across the area.

Qualifikationen

• Commitment to delivering a high-quality, customer-focused service in a commercially driven environment.

Aufgaben

• Develop, market and sell commercial waste services to targeted new and existing businesses across North Yorkshire with a focus on increasing revenue and market share.
• Contract administration and facilitating commercial waste revenue expectations.
• Provide customer quotations and tendering for contracts.
• Promote and target new customers and manage new contracts, contracts changes and billing support.
• Support with billing and work closely with credit control.

Kenntnisse

Customer engagement

Negotiation

Contract administration

ICT skills

MS Office

Teamwork

Communication

Attention to detail

Project implementation

Tools

IT systems familiarity

Billing software

Jobbeschreibung

We are pleased to offer an exciting opportunity to join our team as a Commercial Waste Officer. The role will involve delivering, expanding and promoting the commercial waste service for North Yorkshire Council. This is a great opportunity for someone looking to gain experience in customer engagement and service development within the commercial waste sector. If you are proactive, enthusiastic and interested in helping shape the future of commercial waste services, then we encourage you to apply.

This is an exciting time to join the service as we develop and harmonise commercial waste services across North Yorkshire. The successful candidate will have the opportunity to influence new ways of working, contribute to the implementation of a new countywide waste management system and help shape the future direction of the service.

Our Service

The Commercial Waste Serviceis part of the wider Central Waste Management Team which carries out the Councils function as a Waste Disposal Authority. It provides support to front-line waste services including the safe and efficient reception, transfer and treatment or disposal of commercial waste.

The Role

As a Commercial Waste Officer, you will be a member of the wider commercial waste team. You will need to develop, market and sell commercial waste services to targeted new and existing businesses across North Yorkshire with a key focus on increasing revenue and market share.

The role will play a key part of the customer journey which will include:

• contract administration
• facilitating commercial waste revenue expectations
• providing customer quotations and tendering for contracts
• promoting and targeting new customers
• creating new customer contracts, contract management, resolving queries and implementing changes in service
• assisting with billing and working closely with credit control
• providing advice and information for commercial waste services
• working closely with the Resourcing Optimisation Team to ensure supply opportunity is maximised

The role will play an integral part in the implementation and ongoing development of the Council's new waste management system. Working across multiple waste management, customer relationship and financial systems, you will help ensure robust processes are developed and embedded, whilst supporting colleagues and customers through periods of service change.

What you will bring

• You will have a commitment to delivering a high-quality, customer-focused service and experience of working within a commercially driven business or service environment.
• Experience of customer-facing negotiations, relationship management and contract administration.
• Strong ICT skills with confidence using a range of business systems and Microsoft Office applications, particularly Outlook, Excel, Word and Teams.
• Experience of working across multiple IT and case management systems, with the ability to quickly learn and adapt to new technologies and processes.
• The confidence to support system changes, contribute to testing and implementation activities, and help drive continuous improvement.
• Excellent communication and organisational skills, with the ability to prioritise workloads, work collaboratively and build positive relationships with colleagues and customers.
• A proactive approach, strong attention to detail and the ability to work effectively both independently and as part of a team.
• Knowledge of commercial waste services, waste legislation and environmental regulations would be advantageous but is not essential.

Travel to our offices in Northallerton will be required approximately every 4-6 weeks to attend internal meetings, and attending occasional training workshops across the area will be required.

What We Offer:

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

For full details, please see out Total Rewards Brochure at the bottom of this advert.

Contact:

For additional information, or an informal chat about the role please contact Toni Tate at [e-mail]

Key dates:

Closing date: 8 November 2026

Interview Dates: w/c 16 November 2026