Commercial Support Specialist

Danfoss; Uxbridge; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss Drives in Uxbridge, UK is seeking a Commercial Support Specialist to deliver timely, accurate customer support and manage end-to-end orders. You will collaborate with Sales, Logistics and Finance to resolve issues and ensure smooth delivery.

Ideal candidates have customer-facing experience, strong MS Office skills, and familiarity with Salesforce/SAP or a willingness to learn, with excellent English and meticulous attention to detail.

Qualifications

• Experience in a customer-facing, service, or commercial support role.
• Strong Microsoft Office skills and ability to learn new systems.
• Experience with Salesforce and SAP or willingness to learn.
• Excellent written and verbal communication skills in English.
• Strong attention to detail when handling orders and data.
• Collaborative, practical problem-solver who stays organized in a fast-paced environment.

Responsibilities

• Deliver timely, accurate support for customer enquiries, orders, and commercial requests.
• Manage end-to-end order process with documentation and delivery progression.
• Collaborate with Sales, Logistics and Finance to resolve issues and inform customers.
• Maintain high-quality data in systems and reports for decision-making and compliance.
• Identify opportunities to simplify processes and leverage digital tools including Salesforce, SAP, and AI-enabled solutions.

Job description

The Impact You'll Make

Join Danfoss Drives as a Commercial Support Specialist in Uxbridge, UK, and play a key role in creating a seamless experience for our customers. You will help ensure customers receive accurate information, timely support, and reliable service throughout their journey with us.

Working closely with colleagues across sales, logistics, and finance, you will strengthen customer relationships while supporting the smooth delivery of our commercial operations. Your ability to solve problems, coordinate across teams, and maintain high standards of accuracy will have a direct impact on customer satisfaction and business success.

You will be part of a collaborative team environment where you can contribute to process improvements, embrace new digital tools, and develop your skills while supporting our ongoing transformation.

What You’ll Be Doing

• Deliver timely, accurate support for customer enquiries, orders, and commercial requests, helping ensure an outstanding customer experience
• Manage the end-to-end order process, maintaining accurate documentation and ensuring orders progress smoothly from request to delivery
• Collaborate with Sales, Logistics, and Finance teams to resolve issues quickly, provide clear communication, and keep customers informed
• Maintain high-quality data within business systems and reports to support effective decision-making and compliance requirements
• Identify opportunities to simplify processes and leverage digital tools, including Salesforce, SAP, and AI-enabled solutions, to improve efficiency and service quality

What We're Looking For

• Experience in a customer-facing, customer service, or commercial support role
• Strong Microsoft Office skills and the ability to learn new systems and digital tools
• Experience using, or an interest in learning, tools such as Salesforce and SAP
• Excellent written and verbal communication skills in English
• Strong attention to detail when working with orders, data, and documentation
• A collaborative mindset, practical problem-solving skills, and the ability to stay organised in a fast-paced environment

What You’ll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.