Commercial Support Officer

Leicestershire County Council; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading organization in Nottingham is seeking a Customer Service representative to join their Enviroenergy Team on a full-time, fixed-term basis. The role includes handling customer inquiries primarily via phone, managing billing accounts, and ensuring excellent service. Ideal candidates should have strong communication skills, the ability to multi-task, and be willing to work an on-call rota. The position comes with a competitive salary and benefits that promote a supportive work environment.

Benefits

Flexible working arrangements

Access to a pension scheme

Generous leave entitlement

Qualifications

• Ability to multi-task, prioritize, and manage time effectively.
• Strong written and verbal communication skills.
• Fluency in English as per statutory requirements.

Responsibilities

• Act as the first point of contact for commercial and domestic customers.
• Handle account billing, investigations, and queries.
• Support the customer services team with administrative duties.

Skills

Time Management

Communication

Multi-tasking

GDPR Compliance

Job description

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Worker Type: Hybrid after the completion of induction and training

Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) ‘pro rata for part-time’

Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council offers great benefits, including competitive pay, generous leave entitlement, and access to a pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their best.

We are looking for people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference in the lives of those who live and work in our city, we want to hear from you.

* You can read more about the benefits offered to Nottingham City Council colleagues.

About the Role

An opportunity has arisen to join the Enviroenergy Customer Service Team on a full-time fixed-term 18-month contract. The role involves working 5 days per week, Monday to Friday, with participation in an on-call rota covering outside of normal office hours, including weekends. You will be the first point of contact for Commercial and Domestic customers primarily via telephone, but also through other channels. Responsibilities include account billing, investigations, queries, and mailbox management.

You will serve as a main contact within the contact centre, identifying customer needs and addressing them effectively or referring to the appropriate department or external organization. You will also support the Customer Services team and other officers with administrative duties.

This role requires working in a fast-paced environment with attention to detail and the ability to perform under pressure.

About You

The ideal candidate will have:

• Ability to multi-task, prioritize, and manage time effectively
• Ability to adhere to General Data Protection Regulations
• Strong written and verbal communication skills
• Fluency in English, as the role is covered by the statutory English language requirement under Part 7 of the Immigration Act (2016)
• Willingness to participate in the on-call rota, for which additional pay is provided

You can find the detailed job description here.

At Nottingham City Council, we believe work is what you do, not where you do it. We offer flexible working arrangements, including hybrid working. More information on Worker Types can be found on the applicants page.

For informal inquiries, please contact Amrita Samra, Customer Service Team Leader, by telephone at 07927551353 or by email.

Closing Date: 16/06/2025

Interview will be held: TBC

Please note that the advert may close early, so we encourage early applications.

If you experience technical issues when applying, please contact our Employee Service Centre.