Commercial Support Officer

Nottingham City Council; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

Join Nottingham City Council as part of the Enviroenergy Customer Service Team on a fixed-term contract. This role focuses on providing excellent service to commercial and domestic customers, handling billing and general queries while working in a supportive and innovative environment. Candidates must have strong communication skills, customer service experience, and the ability to manage time effectively.

Benefits

Competitive pay

Generous pension scheme

Flexible working arrangements

Qualifications

• Customer Service experience required.
• Strong communication skills (written and verbal).
• Ability to multi-task and manage time effectively.

Responsibilities

• First point of contact for customers, handling queries and administrative duties.
• Undertake account billing and investigations.
• Participate in on-call rota for customer contact.

Skills

Customer Service

Complaints Handling

Strong Communication

Administration

Job description

Contract Type: Fixed Term - 18 Months

Working Hours: 37 hours per week

Worker Type: Hybrid after the completion of induction and training

Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) pro rata for part-time'

Location:London Road Heat Station, 12 London Road, Nottingham, NG2 3AB

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a full-time fixed term 18-month contract working 5 days per weekMonday to Friday with the requirement to be part of the on-call rota covering Monday to Sunday outside of normal office hours. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including Account billing, account investigations, general queries, and mailbox management.

To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner, or external organisation.

To undertake a range of administrative duties as and when required to support the Customer Services team, Commercial, and Business development officers.

You will be working in a fast-paced environment where focus and attention to detail while under pressure are essential.

About You

The ideal candidate will have:

Customer Service Experience

Complaints Handling Experience

Ability to multi-task, prioritise, and manage time effectively

Ability to adhere to General Data Protection Regulations

Strong communication skills both written and verbal

Strong administration skills

-This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

-The role requires you to participate in the on-call rota, for which an additional payment is made.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiriesplease contact Amrita Samra, Customer Service Team Leader, by telephone on 07927551353 or by email at [e-mail].

Closing Date: 16/06/2025

Interview will be held: TBC

Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

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