Commercial Support Executive

Bauer Media Group; Sheffield; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Bank holidays & 2 volunteer days

Bauer Academy access

Flexible working

Company benefits details

Job summary

Bauer Media Group's Planet Offers team is recruiting a Commercial Support Executive to help keep the ecommerce platform running smoothly for thousands of weekly users. You will handle front-line inquiries, manage CRM records and support offers uploads, campaigns and customer care across Bauer brands.

You are highly organised, customer-focused and able to coordinate with Account Managers and internal teams in a fast-paced, hybrid-working environment.

Qualifications

• Experience in customer service, ecommerce or commercial support environments.
• Familiarity with CRM systems, ideally Microsoft Dynamics 365.
• Comfortable working with CMS and ecommerce platforms.
• Strong attention to detail and organisational skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and customer focus.
• Experience using project management tools such as Monday.com is advantageous.

Responsibilities

• Own front-line customer contact, enquiries, complaints and refunds.
• Manage CRM records and ensure GDPR compliance.
• Coordinate the Planet Offers inbox and internal queries.
• Act as liaison between Account Managers and Planet Offers.
• Upload and maintain offers on planetoffers.co.uk.
• Support marketing campaigns and promotions.
• Identify process improvements and customer experience enhancements.
• Collaborate with the wider Customer Engagement team.

Skills

CRM systems

CMS & ecommerce platforms

Stakeholder management

Attention to detail

Communication

Multitasking

Organisational skills

Tools

Microsoft Dynamics 365

Monday.com

Job description

Planet Offers is Bauer Media’s B2C voucher and offers platform, giving audiences across our radio brands access to exclusive deals and experiences. As part of the wider Customer Engagement team, you will join a close-knit group supporting a fast-moving ecommerce platform used by thousands of customers each week.

The difference you will make

As Commercial Support Executive, you will play a vital role in keeping Planet Offers running smoothly. From delivering excellent customer care to ensuring offers are uploaded correctly and supporting operational processes, your contribution will directly impact customer satisfaction and commercial success.

Are you highly organised, customer-focused and passionate about delivering exceptional service? If you thrive in a fast-paced environment and enjoy coordinating across multiple teams, this could be the perfect opportunity for you.

Hook

Join a growing ecommerce business where every day is different. You will become a key connector between customers, Account Managers and internal teams while helping deliver great experiences for audiences across Bauer Media brands.

Working Pattern / Location

Permanent | Full-time | Hybrid Working

Key Responsibilities

• Own front-line customer contact, enquiries, complaints and refunds
• Manage CRM records and ensure GDPR compliance
• Coordinate the Planet Offers inbox and internal queries
• Act as liaison between Account Managers and Planet Offers
• Upload and maintain offers on planetoffers.co.uk
• Support marketing campaigns and promotions
• Identify process improvements and customer experience enhancements
• Collaborate with the wider Customer Engagement team

What We Are Looking For

• Experience in customer service, ecommerce or commercial support environments
• Familiarity with CRM systems, ideally Microsoft Dynamics 365
• Comfortable working with CMS and ecommerce platforms
• Strong attention to detail and organisational skills
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and deadlines
• Strong problem-solving skills and customer focus
• Experience using project management tools such as monday.com is advantageous

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing [e-mail]

We are actively recruiting for this position, so the job advert may close earlier than expected.