Commercial Support Coordinator

TCR; Hounslow; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Career development

Hybrid working model

Job summary

TCR Group in the UK & Ireland is seeking a Commercial Operations Specialist to drive key processes across the region. You will support the commercial team, manage contract and pricing workflows, and track signed deals to meet customer expectations.

This role offers autonomy and a clear link between the UK team and Head Office. We value analytical, data-driven professionals with strong Excel skills, the ability to own end-to-end processes, and a proactive mindset.

Qualifications

• Strong commercial acumen and organisational skills.
• Analytical and data-driven, with strong Excel capability.
• Experience managing or improving processes.
• Effective communication and relationship management skills.
• Able to work independently and take ownership.
• Experience in a commercial or operational role (preferred).
• Aviation industry knowledge (desirable).

Responsibilities

• Support the commercial team in achieving growth and financial targets.
• Coordinate with Head Office on contract administration and pricing requests.
• Track signed deals to ensure customer expectations are met.
• Manage contract flow-down processes and maintain accurate system records.
• Handle commercial requests, including direct customer communication.
• Ensure timely, accurate, and high-quality responses.
• Identify and implement process improvement opportunities.
• Take ownership of key processes to maximise efficiency and accountability.

Skills

Commercial acumen

Excel capability

Process improvement

Communication

Independent worker

Aviation knowledge

Education

Relevant degree or equivalent experience

Job description

The Opportunity

Join our Commercial team as a Commercial Operations Specialist, supporting and enhancing key processes across the UK & Ireland. This role offers a high level of accountability and autonomy, focusing on improving efficiency, managing commercial workflows, and ensuring timely delivery of contracts and pricing. You will act as a key link between the UK team and Head Office, contributing to business growth and operational success.

Key Responsibilities

• Support the commercial team in achieving growth and financial targets.
• Coordinate with Head Office on contract administration and pricing requests.
• Track signed deals to ensure customer expectations are met.
• Manage contract flow-down processes and maintain accurate system records.
• Handle commercial requests, including direct customer communication.
• Ensure timely, accurate, and high-quality responses.
• Identify and implement process improvement opportunities.
• Take ownership of key processes to maximise efficiency and accountability.

What We Are Looking For

Skills & Experience

• Strong commercial acumen and organisational skills.
• Analytical and data-driven, with strong Excel capability.
• Experience managing or improving processes.
• Effective communication and relationship management skills.
• Able to work independently and take ownership.
• Experience in a commercial or operational role (preferred).
• Aviation industry knowledge (desirable).

Qualifications

• Relevant degree, professional qualification, or equivalent experience.

Behaviours

• Proactive, organised, and detail-oriented.
• Flexible and adaptable with a willingness to learn.
• Strong problem-solving skills and ability to meet deadlines.
• Builds effective working relationships.
• Accountable and customer-focused.

Health & Safety Responsibilities

• Follow all company safety procedures and report hazards or incidents.
• Use equipment and PPE correctly where required.
• Adhere to company policies and ISO standards.
• Maintain high standards to meet customer and compliance requirements.

Key Relationships

• Commercial Director
• Contract Administration Team
• Operations Managers
• Head Office Business Partners
• Fleet Manager
• Customers

Why You Will Love Working With Us

• Be part of a collaborative commercial team.
• Contribute directly to business growth and performance.
• Opportunity to drive process improvements and take ownership.
• You’ll join a smart, grounded team that moves fast and backs each other. No egos just results.
• We show up because the energy’s real. Great conversations, fast decisions, and plenty of fun thanks to our Happiness Team’s regular events and drinks.
• You’ll grow by doing, shaping what’s next, and being trusted to lead.
• One team, 30+ countries, shared goals. Work that fits life, not the other way around.
• And most of all: we live our values: integrity, open-mindedness, accountability, and passion. Every day.

What We Offer

• Competitive salary and benefits.
• Career development opportunities.
• Supportive and dynamic working environment.

About Us

We are a leading provider of vehicle maintenance and support services, committed to operational excellence and continuous improvement. Our values – passion, integrity, accountability, and open-mindedness – guide everything we do.

Working Hours

Monday to Friday, 9:00am to 5:30pm

Hybrid working: three days in the office and two days remote

Our Company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance. With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Equal Opportunity

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.