Commercial Support Coordinator

Technical Absorbents Ltd; Grimsby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training & development

Career progression

Supportive team environment

Job summary

Technical Absorbents Ltd in Grimsby is seeking an organised administrator to support the commercial, customer and business development teams. You will handle samples, quotations, invoices and enquiries, keeping records up to date and helping with marketing follow-up.

The role offers training and development opportunities within a growing, manufacturing environment. Excellent attention to detail and reliable execution are essential as you support day-to-day tasks and respond to routine questions,

Qualifications

• General education including English and maths or equivalent practical experience.
• Competent in Microsoft Office applications.

Responsibilities

• Arrange customer samples and maintain accurate records.
• Support quotations, invoices and other commercial paperwork.
• Respond to routine customer questions and escalate complex queries.
• Keep customer, contact and opportunity data up to date.
• Support marketing activity and lead follow-up.
• Monitor priorities and provide flexible administrative support.

Skills

Strong organisation

Attention to detail

Clear written and spoken communication

Reliability and accuracy

Willingness to learn

Education

General education including English and maths

Microsoft Office practical qualification

Tools

Microsoft Office

Job description

Purpose Of Role

To provide accurate, organised day to day support across commercial, customer and business development activity. The role helps the Commercial Team keep customer samples, quotations, invoices, enquiries, records, opportunities and marketing follow up on track, while developing the confidence and knowledge to take greater ownership over time.

Purpose Of Role

To provide accurate, organised day to day support across commercial, customer and business development activity. The role helps the Commercial Team keep customer samples, quotations, invoices, enquiries, records, opportunities and marketing follow up on track, while developing the confidence and knowledge to take greater ownership over time.

Key Responsibilities

• Arrange customer samples, maintain accurate records and follow up progress when required.
• Support the preparation and administration of quotations, invoices and other commercial documentation.
• Respond to routine customer questions promptly and refer more complex enquiries to the appropriate colleague.
• Keep customer, contact and opportunity information accurate and up to date.
• Support marketing activity, trade show preparation and follow up of leads.
• Monitor actions and help the Commercial Team maintain visibility of priorities and progress.
• Provide flexible administrative support across commercial and business development activity as priorities change.

Person Specification

Essential -

• Strong organisation skills and attention to detail.
• Clear written and spoken communication.
• Confidence using Microsoft Outlook, Word and Excel.
• Reliable and accurate approach to completing tasks.
• Willingness to learn, ask questions and develop within the role.

Desirable -

• Experience in administration, customer service or sales support.
• Experience using customer relationship management systems or similar databases.
• Experience supporting marketing activity, exhibitions or trade shows.
• Experience preparing quotations, invoices or commercial paperwork.
• Experience working in a manufacturing or technical business.

Core Behaviours

• Takes pride in accuracy and the quality of their work.
• Uses initiative while recognising when to ask for support.
• Works positively and cooperatively with colleagues and customers.
• Adapts calmly to changing priorities in a busy environment.
• Follows through on commitments and keeps others informed.
• Shows curiosity and a genuine willingness to learn.

Qualifications

• A good standard of general education, including English and mathematics or equivalent practical experience.
• Competent in Microsoft Office applications.
• Relevant administration, customer service or business qualification is desirable but not essential.

Progress Path

Development will initially focus on building confidence across customer support, commercial administration, sample coordination, customer relationship management systems, quotations and marketing activity. As capability grows, the role can take greater ownership of customer and opportunity records, lead follow up, trade show coordination and routine commercial processes. Longer term development may include broader commercial, marketing, customer service or sales support responsibilities, including relevant lateral development opportunities.

Additional Responsibilities

• Maintain confidentiality and handle customer and commercial information appropriately.
• Support colleagues with reasonable tasks that contribute to team priorities and customer service.
• Undertake relevant training and contribute ideas that improve working practices.

Safety, Health, Environmental And Quality (SHEQ) Commitment

At Technical Absorbents Ltd, safety is a shared responsibility and a core part of who we are. It underpins every action, decision, and environment we operate in. Every employee, regardless of role, plays a key part in protecting themselves, their colleagues, and the wider workplace.

As Part Of Your Role, You Are Expected To

• Comply with the Company and statutory requirements of the Health and Safety at Work Act section 7, as well as environmental regulations.
• Co-operate in ensuring the health, safety, and welfare of yourself, colleagues, and visitors (e.g. customers, contractors) whilst at work.
• Participate in SHEQ communication, consultation, and system improvement.
• Support sustainability by minimising energy use, waste, and emissions.

We are a dynamic, global business operating out of a state-of-the-art manufacturing facility in Grimsby. With a headcount of circa 60 across Manufacturing, Engineering, IT, Accounts, Commercial, R&D and HR, we continue to achieve growth year‑on‑year and have remained profitable during the COVID‑19 pandemic. We are committed to attracting and retaining local talent and offer high levels of training and support to all our employees.