Commercial Support Administrator

EMR; Warrington; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Bonus scheme

25 days leave

Enhanced parental leave

Life assurance

Counselling

Wellbeing scheme

GP access

Cycle to work

Training & development

Job summary

EMR in Warrington is seeking a proactive Commercial Support Administrator to join the Customer Experience team. You will ensure pricing, contracts, supplier information, and financial data are accurate, compliant and up to date, supporting commercial growth.

This role suits someone who enjoys administration, building relationships, and enabling effective commercial activities within a circular materials business.

Qualifications

• Previous experience in an administrative or commercial support role.
• Strong attention to detail and commitment to accuracy.
• Confident using Microsoft Office, particularly Excel.
• Experience using CRM systems and databases.
• Excellent communication and relationship-building skills.
• Well organised and able to prioritise tasks in a fast-paced environment.
• Commercially aware, proactive, and solutions-focused.
• A team player who takes ownership and enjoys supporting others.

Responsibilities

• Supporting customer onboarding and providing excellent service to customers and suppliers.
• Maintaining CRM records, contracts, pricing information, and commercial systems.
• Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
• Processing payments, self-bills, and trader invoices accurately and on time.
• Supporting the Commercial Buying team with supplier and customer interactions.
• Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
• Carrying out regular data checks and resolving discrepancies quickly.
• Identifying opportunities to support increased volumes, material supply, and commercial growth.
• Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.

Skills

Administrative support

Attention to detail

Microsoft Excel

CRM systems

Communication

Organised

Team player

Solutions-focused

Tools

Microsoft Office

CRM systems

Databases

Job description

What we offer:

#INDMP

Everything must recycle. It’s what we stand for.

Together we turn today’s materials into tomorrow’s possibilities. Today’s old into tomorrow’s new. Used to useful. Waste into something worthwhile. You could be at the centre of change that will be felt for generations to come, keeping valuable resources in circulation and helping to make circular materials the standard for global industry.

Work this important deserves proper pay and proper benefits.

• Competitive pay rates and a bonus scheme
• 25 days annual leave plus option to buy or sell
• Enhanced maternity and paternity leave
• Employee support - including life assurance and critical illness pay
• Wellbeing scheme - giving colleagues and dependents unlimited access to GPs and counselling, and cash back on health and wellbeing
• 24/7 anonymous health and wellbeing advice
• Financial support - including affordable loans, savings plans, advanced earned pay and education
• Money off shopping, utilities, entertainment and more
• Cycle 2 work scheme
• Get stuck in but never get stuck – ongoing training and development plans tailored to how you want to progress

Applying to a new job is a big decision – even when the company you’re applying to has been voted a Great Place to Work for four years running and one of the UK’s Best Workplaces in Manufacturing, Production and Transportation.

About Our Opportunity:

We’re looking for a proactive and detail-oriented Commercial Support Administrator to join our Customer Experience team. In this role, you’ll provide essential support to the wider Commercial function, ensuring pricing, contracts, supplier information, customer records, and financial processes are accurate, compliant, and up to date.

This is a fantastic opportunity for someone who enjoys administration, building relationships, and supporting commercial activities that help drive business growth.

What You Will Be Doing

• Supporting customer onboarding and providing excellent service to customers and suppliers.
• Maintaining CRM records, contracts, pricing information, and commercial systems.
• Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
• Processing payments, self-bills, and trader invoices accurately and on time.
• Supporting the Commercial Buying team with supplier and customer interactions.
• Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
• Carrying out regular data checks and resolving discrepancies quickly.
• Identifying opportunities to support increased volumes, material supply, and commercial growth.
• Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.

Your work will help ensure reliable commercial information, strong supplier relationships, and efficient day-to-day operations.

About You

• Previous experience in an administrative or commercial support role.
• Strong attention to detail and commitment to accuracy.
• Confident using Microsoft Office, particularly Excel.
• Experience using CRM systems and databases.
• Excellent communication and relationship-building skills.
• Well organised and able to prioritise tasks in a fast-paced environment.
• Commercially aware, proactive, and solutions-focused.
• A team player who takes ownership and enjoys supporting others.

Who we are:

The products we’ll all need tomorrow depend on us making the most of today’s end-of-life metals, plastics and other materials.

Take a car at the end of its life - most people just see a…car at the end of its life.

We see steel, aluminium, copper, plastics, rubber, glass, parts, fluids, costs, risks, markets and – most importantly - possibilities.

Now, multiply that by thousands of cars – we recover, reuse and recycle all those valuable materials and put them back to work as low‑carbon materials for manufacturing, infrastructure, energy and transport.

And that’s just one thing we recycle. Add buildings, factories, ships, railways and industrial equipment. That’s all our hard work – the gritty, practical, commercial, difficult work our 4,000 global colleagues do every day.

Anything from a can to an aircraft carrier can become anything from a bicycle to a building and, at the same time, we help to avoid 19 million tonnes of carbon and 10 million tonnes of waste to landfill, protecting nature, resources and the next generation’s future.

Which is all well and good for us to say, but this is what the real people behind the really hard work think:

“The people who work here are from varied backgrounds and have a variety of beliefs, all of which are accepted and respected.”

“I’m encouraged to keep a healthy work-life balance so that I can be performing at my best.”

“I’ve been supported every step of the way in my career progression.”

‘‘EMR offers a fantastic and inclusive environment; collaboration across the whole business, humility and hard work.”

Four years as a certified Great Place To Work is no small feat. Oh, and don’t forget one of the UK’s Best Workplaces in Manufacturing, Production and Transportation. That’s pretty good too.

But we can do better. We’re aiming for a place in the top 60 companies in the UK – not for the accolade but for the improvement. A journey you should probably join us for.

If you want to be part of something bigger than yourself, have a role that really makes a difference and work with likeminded people towards the same purpose, this is the role for you.