Commercial Support Administrator

Xma; Nottingham; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

XMA is seeking a Commercial Support Administrator in Nottingham with a hybrid work pattern (3 days a week in the office). The role involves processing software orders, supporting the sales team, handling renewals, and keeping customers informed on orders and delivery.

You will update records, take inbound calls, and manage customer accounts while seeking new opportunities. The ideal candidate is motivated, organized, and eager to learn, with strong communication skills and a proactive,

Qualifications

• Strong communication skills and confidence on the phone.
• Organised with good attention to detail.
• Comfortable using computers (Excel or similar is a bonus).
• Reliable, proactive, and willing to learn.
• Positive attitude and a team player mindset.

Responsibilities

• Processing software customer orders and supporting the sales team.
• Looking at renewals and all order management related to this.
• Updating customers with order and delivery information.
• Handling incoming calls and directing enquiries.
• Maintaining and updating records and systems.
• Account Management of customers and looking for potential new opportunities.

Skills

Communication

Attention to detail

Team player

Proactive

Tools

Excel

Job description

Job title: Commercial Support Administrator

Location: Nottingham – Hybrid 3 days a week

Do you have strong attention to detail but also love the social aspect of a role and enjoy speaking with customers? Are you comfortable with speaking with clients and being able to complete orders?

If so, we may have the role for you!

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

We’re looking for someone motivated, organised, and eager to learn to join a fast-paced and supportive team.

What you’ll be doing: Commercial Support Administrator

• Processing software customer orders and supporting the sales team
• Looking at renewals and all order management related to this
• Updating customers with order and delivery information
• Handling incoming calls and directing enquiries
• Maintaining and updating records and systems
• Account Management of customers and looking for potential new opportunities

What we’re looking for: Commercia Support Administrator

• Strong communication skills and confidence on the phone
• Organised with good attention to detail
• Comfortable using computers (Excel or similar is a bonus)
• Reliable, proactive, and willing to learn
• Positive attitude and a team player mindset

Inclusion

We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

We work under the Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [e-mail] , and we will be happy to support you.

Company Overview

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.