Commercial Solutions Lead

Roche Holding AG; Welwyn; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Relocation support

Job summary

Roche Products Ltd in the UK is seeking a Commercial Solutions Lead to own the UK commercial toolkit's technical roadmap and operations, guiding five specialists to deliver robust platforms and data flows that enable best-in-class customer engagement.

You will drive a multi-year transition to data, analytics, AI, and digital tools, oversee CRM and marketing automation, and partner with global product teams to ensure compliant, real-time data powering sales and patient access.

Qualifications

• Experience leading technical teams in a complex matrix, global environment.
• Strong knowledge of CRM and marketing-automation ecosystems (Veeva, Adobe).
• Proven ability to manage software lifecycles and technical roadmaps with agility.

Responsibilities

• Own the UK commercial toolkit's technical roadmap and operational health.
• Lead a team of five specialists (Solution Owners and Journey Orchestrators).
• Oversee CRM, marketing automation, and analytics tools lifecycle and integration.
• Deploy GenAI and automated marketing models across platforms.
• Ensure compliant, real-time data flows and guardrails for automation.
• Decommission redundant tools to streamline the UK commercial engine.

Skills

Leadership

Digital transformation

Agile delivery

Cross-functional collaboration

Data analytics

Tools

Veeva

Adobe

PowerBI

Tableau

CRM & Marketing Automation

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Commercial Solutions Lead is a specialised leadership role responsible for the operational integrity of the UK's customer-engagement infrastructure. You lead a high-performing team of Solution Owners and Journey Orchestrators to deliver robust digital platforms, seamless data flows and innovative GenAI tools. Your mandate is to lead a multi-year transition toward using data, analytics, AI and digital most effectively to deliver business outcomes.

You own the technical roadmap and operational health of the entire UK commercial toolkit that enables world-class customer engagement. You will position the UK as a global centre for commercial innovation, partnering with the Data Team to keep platforms powered by clean, real-time, compliant data, and serving as the primary UK technical stakeholder for global product teams.

The Opportunity:

Your focus is to build the integrated technology ecosystem that lets marketing, medical affairs, sales and field teams win.

• You direct a team of five, including three Solution Owners and two Journey Orchestrators, fostering technical excellence and agile delivery.
• You oversee the lifecycle of our MarTech stack, ensuring CRM, marketing automation and analytics tools are fit for purpose.
• You define what good looks like for our technical products, owning backlogs and delivery cycles.
• You lead the technical deployment of GenAI and automated marketing models.
• You are accountable for the technical guardrails that ensure automated compliance across digital and field interactions.
• You identify and decommission redundant local tools to streamline the UK commercial engine.
• You drive organisation-wide mindset shifts so new commercial solutions are genuinely adopted.

Who you are:

• You have led specialised technical teams and navigated complex, matrixed global environments.
• You bring expert-level knowledge of the CRM and marketing-automation ecosystem, such as Veeva and Adobe.
• You understand deeply how integrated technology stacks drive sales outcomes and patient access.
• You manage complex software lifecycles and technical roadmaps with exceptional agility.
• You have driven digital transformation and organisational change that delivered high technology adoption.

Preferred:

• Proven success leading omnichannel infrastructure design in a complex matrix.
• Experience influencing global product owners to secure local priorities.
• Familiarity with PowerBI or Tableau, enterprise data lakes and GenAI commercial models.

Relocation:

Relocation support is available for internal Roche candidates moving to the UK from another Roche affiliate.

Join us and build the technology that helps more patients benefit from our medicines.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.