Commercial Relationship Manager

Metro Bank Plc; Slough; On-site; GBP 65,000 - 90,000; Full time

Job summary

Metro Bank plc is seeking a Commercial Relationship Manager to cover the West London patch. You will build and grow a portfolio of commercial banking clients, offering tailored banking solutions while assessing risk and supporting lending decisions.

The role emphasizes proactive relationship management, business development, and collaboration with specialist teams to deliver superior customer outcomes. You will engage with business owners and senior stakeholders, driving sustainable growth and

Qualifications

• Proven experience in managing and growing customer relationships within Commercial/Business Banking.
• Strong track record of delivering commercial, customer and risk outcomes.
• Experience analysing financial information and supporting lending decisions.
• Knowledge of commercial lending, credit risk assessment and portfolio management.
• Strong networking and business development skills with ability to drive growth.
• Excellent communication and relationship-building skills with stakeholders.

Responsibilities

• Build and grow a portfolio of Commercial Banking customers through trusted, long-term relationships.
• Develop a deep understanding of customers' businesses and provide tailored banking solutions.
• Act as a trusted adviser, supporting customers with lending, deposits, treasury and wider banking needs.
• Generate sustainable portfolio growth through proactive relationship management and business development.
• Attract new-to-bank customers and build networks with introducers and local business communities.
• Complete credit applications, annual reviews and lending assessments to support growth.
• Analyse financial information, monitor customer performance and manage credit risk across your portfolio.
• Collaborate with specialist teams to deliver outstanding customer outcomes.

Skills

Relationship management

Commercial banking

Credit risk assessment

Business development

Communication skills

Stakeholder engagement

Credit decision support

Portfolio management

Job description

Timeline & Process

• CV Review - W/c 19th October
• 1st Stage Interviews via Teams 30mins - W/c 26th October
• 2nd Stage Interviews in Holborn 2 hours - 4th November & 5th November
• Covering:
• Competencies
• Behavioural
• Technical (case study given on the day)

Commercial Relationship Manager: Covering West London patch

Banking is changing. At Metro Bank, we believe the future belongs to those who combine exceptional expertise with genuinely human service.

As a Commercial Relationship Manager, you will combine strong commercial judgement, relationship expertise and credit acumen to deliver outstanding customer outcomes. By building meaningful connections, identifying growth opportunities and balancing risk with reward, you will play a key role in growing Metro Bank's Commercial Banking business and strengthening our reputation as the UK's community bank for businesses.

What will you be doing?

• Build and grow a portfolio of Commercial Banking customers through trusted, long-term relationships.
• Develop a deep understanding of customers' businesses and provide tailored banking solutions that support their ambitions.
• Act as a trusted adviser, supporting customers with lending, deposits, treasury and wider banking needs.
• Generate sustainable portfolio growth through proactive relationship management and business development.
• Attract new-to-bank customers and build strong networks with professional introducers and local business communities.
• Complete credit applications, annual reviews and lending assessments to support customer growth and portfolio performance.
• Analyse financial information, monitor customer performance and manage credit risk across your portfolio.
• Collaborate with specialist teams and colleagues across Metro Bank to deliver outstanding customer outcomes.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What will you need?

• Proven experience managing and growing customer relationships within Commercial Banking or Business Banking.
• A strong track record of delivering commercial, customer and risk outcomes.
• Experience analysing financial information and supporting commercial lending decisions.
• Knowledge of commercial lending, credit risk assessment and portfolio management.
• Strong business development and networking skills, with the ability to identify opportunities and drive sustainable growth.
• Excellent communication and relationship-building skills, with confidence engaging business owners, senior stakeholders and professional introducers.
• The ability to influence, challenge constructively and manage competing priorities effectively.
• Strong commercial judgement, accountability and a customer-focused approach within a regulated environment.

Our Promise to You

• You’ll join a bank that is redefining relationship banking, creating meaningful connections with customers, colleagues and communities.
• We’ll empower you to lead with autonomy, own the success of your store and make a genuine impact on customer and colleague experiences.
• We’ll invest in your growth through ongoing learning, leadership development and opportunities to broaden your experience.
• You’ll be part of an inclusive culture that values individuality, celebrates diverse perspectives and encourages everyone to bring their authentic self to work. Our commitment to Diversity, Equity and Inclusion is fundamental to who we are and how we serve our customers.
• We’ll reward your contribution with a competitive salary, discretionary annual bonus and a comprehensive benefits package, including generous holiday allowance, pension, healthcare, life assurance and a range of colleague benefits.