Commercial Property Adjuster

Sedgwick Claims Management Services Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Self Invested Personal Pension (SIPP)

Bonus scheme

Fully funded company vehicle or cash.

25 days holiday + bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Discounts on products/services

Job summary

Sedgwick is hiring a Commercial Property Loss Adjuster in London. You will manage a portfolio of commercial property claims up to £100k, guiding clients from initial notification through settlement with strong technical investigation and customer service.

The role supports flexible office/home balance with hybrid working. The ideal candidate has extensive commercial property loss experience, solid report writing, and the ability to liaise with policyholders, brokers and contractors to deliver

Qualifications

• Full UK Driving Licence required.
• Excellent communication skills with stakeholders.
• Customer-focused with strong service mindset.
• Experience in commercial property losses and customer service.
• Existing market profile in local market is a plus.
• Strong analytical skills to establish cause and assess damage.
• Good time management; handle multiple claims.
• Ability to produce clear, professional reports with technical reasoning.
• Use of Apple devices in the field is helpful.
• Commitment to professional development (Cert CILA, Dip CILA, ACILA).

Responsibilities

• Manage a caseload of commercial property loss claims up to £100k across London and surrounding areas.
• Guide clients through the claims process with technical investigation and customer service.
• Liaise with policyholders, brokers, insurers and contractors to drive claims to a timely conclusion.
• Prepare detailed reports, evaluate policy coverage and quantify losses.
• Travel to properties as required; balance office and home-based work.
• Support organisations and property owners during challenging events (fire, water, storm).

Skills

Driving licence

Communication

Customer service

Commercial adjusting experience

Market profile

Investigation & problem solving

Time management

Report writing

iPad / Apple devices

Education

Cert CILA / Dip CILA / ACILA

Job description

Commercial Property Adjuster / Commercial Property Loss Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Commercial Property Adjuster Commercial Property Loss Adjuster Have a front row seat at the human side of insurance

Job Location: London Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Commercial Property Loss Adjusters in London.

About the role

As a Commercial Property Loss Adjuster, you'll manage a caseload of commercial property damage claims up to £100k in value across London and surrounding areas. You'll be the trusted expert guiding clients through the claims process, balancing technical investigation with exceptional customer service while delivering fair and timely outcomes. You'll investigate losses across a wide range of commercial premises, establish the cause and extent of damage, liaise with policyholders, brokers, insurers and contractors, and drive claims through to a successful conclusion. In this role you will support organisations, business and property owners during some of their most challenging moments such as a fire causing damage to a manufacturing facility, an escape of water affecting a multi-tenanted building, storm damage to a retail premises, or events impacting business continuity. Following site visits, you'll prepare detailed reports, evaluate policy coverage, quantify losses and provide recommendations to insurers and other stakeholders. Alongside visits across London and surrounding areas, we're happy for your base to be a balance of our office and your home.

Skills and requirements you will have when you apply:

• Full UK Driving Licence: Essential for travelling to commercial properties and claimant locations.
• Excellent Communication Skills: Able to confidently engage with policyholders, brokers, insurers, loss mitigation specialists, surveyors, contractors and other stakeholders.
• Customer: ability and passion to support the customer journey and deliver effective outcomes
• Commercial Adjusting Experience: Candidates should ideally have experience of commercial property losses and be able to demonstrate a track record of providing excellent customer service.
• Existing market profile within the local market would be an advantage.
• Investigation & Problem Solving: Strong analytical skills with the ability to establish cause, assess damage and make evidence-based decisions.
• Time Management: Capable of planning your own workload, prioritising competing demands and managing multiple claims simultaneously.
• Report Writing: Ability to produce clear, accurate and professional reports supported by sound technical reasoning.
• Helpful, but not essential Use of Apple software such as iPads or other tablet-based technology
• Cert CILA, Dip CILA, ACILA or similar and/or commitment to work towards this

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Other benefits
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com