Commercial Programme Manager - Interim

HW Interim Solutions; England; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

HW Solutions is seeking an experienced Programme Director to own the next phase of a major commercial transformation. The role spans commercial, sales, marketing, technology and operations, delivering measurable business outcomes.

You will coordinate multiple workstreams, manage risks and dependencies, and drive adoption through senior leadership collaboration. Hybrid working with regular on-site presence in the North of England is required.

Qualifications

• Experience leading complex cross-functional commercial transformation programmes.
• Strong track record in financial services or similar regulated sectors.
• Ability to translate strategy into practical delivery plans and measurable outcomes.
• Excellent stakeholder management and influencing capabilities.

Responsibilities

• Coordinate and drive an integrated commercial transformation programme.
• Improve customer acquisition, sales effectiveness, CRM, distribution and onboarding journeys.
• Collaborate across commercial, technology and operations to secure adoption.
• Manage programme risks, dependencies, resources and stakeholder engagement.
• Establish performance measures and track commercial benefits delivery.
• Transition from external consultancy-led transformation to business-owned delivery.
• Challenge existing processes to improve commercial effectiveness.

Skills

Programme management

Transformation delivery

Commercial performance

Stakeholder management

Cross-functional leadership

Tools

CRM

MS Project

Job description

HW Solutions are working with a leading private equity-backed financial services business undergoing a significant programme of commercial transformation, supporting its ambitious growth plans.

The business has already invested in developing its future commercial operating model and is now looking to appoint an experienced Programme Director to take ownership of the next phase of delivery.

This is a highly visible, hands-on role, bringing together multiple workstreams across commercial, sales, marketing, technology and operations to ensure the programme delivers meaningful, measurable business outcomes.

The Role

Working closely with senior leadership, you will take responsibility for coordinating and driving an integrated commercial transformation programme focused on improving customer acquisition, sales effectiveness, distribution and operational performance.

Key responsibilities will include:

• Bringing together multiple transformation workstreams into a clear, integrated programme with defined priorities, milestones and accountabilities.
• Driving improvements across lead generation, prospect management, CRM, conversion and onboarding journeys.
• Working across commercial, technology and operational teams to ensure effective implementation and business adoption.
• Managing programme dependencies, risks, resources and stakeholder engagement.
• Establishing clear performance measures and tracking the delivery of commercial benefits.
• Supporting the transition from external consultancy-led transformation to sustainable, business-owned delivery.
• Challenging existing processes and ways of working to improve commercial effectiveness.

About You

We are seeking experienced programme or transformation professional who combines strong delivery capability with a genuine understanding of commercial performance.

You will ideally bring:

• A track record of leading complex, cross-functional commercial transformation programmes.
• Experience within financial services, ideally wealth management, insurance, banking or intermediary distribution.
• Exposure to sales transformation, customer acquisition, CRM, distribution or commercial operating-model change.
• The ability to translate strategic objectives into practical delivery plans and measurable outcomes.
• Strong stakeholder management skills, with the confidence to influence and challenge senior business leaders.
• A hands-on approach, comfortable working across both business and technology teams.

The Opportunity

This is an opportunity to join a growing, PE-backed financial services business at an important stage in its transformation, taking ownership of an established programme and helping translate significant investment into sustainable commercial growth.

Location:

North of England, with hybrid working and regular on-site presence required.