Commercial & Product Lead (Remote)

Community Fibre Limited; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Birthday leave

25 days holiday (increases with tenure

Cycle to work scheme

Private health cover

eCar scheme

Job summary

Community Fibre Limited, London's 100% fibre broadband provider, is hiring a Commercial & Product Executive to support commercial administration, data analysis, reporting and product coordination. You will act as a key link for the Commercial and Product teams, coordinating data submissions, tracking roadmaps and delivering insights to drive propositions, pricing and customer experience.

This role offers exposure to telecoms operations and a clear path into senior Commercial or Product roles

Qualifications

• Experience in an administrative, commercial support, project coordination or analyst role.
• Advanced Excel skills for data manipulation and reporting.
• Highly organised with attention to detail and the ability to manage multiple priorities.
• Experience with Domo reporting tool.
• Experience in telecommunications, broadband, technology or subscription-based businesses.

Responsibilities

• Support the preparation of business cases, commercial analysis and performance reviews.
• Coordinate collection, validation and distribution of commercial data from stakeholders.
• Support marketing, sales and commercial teams with ad-hoc reporting and analysis requests.
• Maintain accurate records of commercial initiatives, promotions and proposition performance.
• Manage and coordinate OFCOM data submissions and reporting requirements.
• Support compliance activities relating to commercial propositions and product changes.
• Maintain documentation and audit trails relating to regulatory reporting.
• Act as a key contact for external partners relating to commercial administration activities.
• Coordinate updates and reporting from affiliate, referral and wellbeing partners.
• Maintain relationships with suppliers and ensure key data and information is received in a timely manner.
• Support Product Owners in the planning, coordination and delivery of new products, propositions and customer experience improvements.
• Assist with gathering business requirements and documenting product changes.
• Coordinate stakeholder inputs across Commercial, Marketing, Technology, Customer Operations and Finance teams.
• Track progress of product initiatives and maintain product roadmaps, action logs and delivery plans.
• Support customer proposition reviews, pricing analysis and competitor benchmarking.
• Assist with user acceptance testing (UAT) and product launch readiness activities.
• Monitor product performance and customer feedback, highlighting opportunities for improvement.
• Support cross-functional projects and commercial initiatives from concept through to delivery.
• Schedule meetings, document actions and ensure agreed deliverables are tracked and completed.
• Identify opportunities to improve processes, reporting and operational efficiency.

Skills

Excel

Data analysis

Project coordination

Attention to detail

Analytics

Cross-functional collaboration

Telecommunications knowledge

Tools

Domo

Job description

Community Fibre Limited, London's 100% fibre broadband provider, is hiring a Commercial & Product Executive to support commercial administration, data analysis, reporting and product coordination. You will act as a key link for the Commercial and Product teams, coordinating data submissions, tracking roadmaps and delivering insights to drive propositions, pricing and customer experience.

This role offers exposure to telecoms operations and a clear path into senior Commercial or Product roles