Commercial & Process Lead

Daniel Owen Ltd; Greater London; On-site; GBP 96,000 - 111,000; Part time

Job summary

Daniel Owen Ltd is seeking an experienced Commercial Operating Model & Process Design Lead to support a major transformation programme in Southwark, London. The role focuses on embedding an integrated commercial lifecycle across procurement, governance and contract management within a complex public sector environment.

You will lead process redesign, develop standardised principles and drive adoption of new operating models, with a strong emphasis on social housing and value outcomes.

Qualifications

• Extensive experience in business process redesign and operating model transformation within large organisations.
• Strong background in social housing and commercial sectors.
• Proven track record in procurement transformation and contract management process improvement.
• Experience with category management or hub-and-spoke operating models.
• Excellent stakeholder engagement, facilitation, process mapping and business analysis skills.
• Experience aligning processes with systems, MI and performance reporting.

Responsibilities

• Lead design and implementation of end-to-end commercial lifecycle processes, including procurement, contract mobilisation and closure.
• Develop and embed standardised operating principles, governance controls, workflows and decision frameworks.
• Support a hybrid hub-and-spoke operating model with clear responsibilities between central and operational teams.
• Drive efficiency through simplification and standardisation of procurement and contract management.
• Align commercial processes with financial governance, legal requirements and reporting systems.
• Develop approaches to monitor commercial benefits, savings and social value commitments.
• Engage with senior stakeholders across procurement, finance, legal, governance, digital and operations.
• Oversee adoption of new processes and transition into business-as-usual.

Skills

Operating model design

Procurement transformation

Stakeholder engagement

Process mapping

Governance

Contract management

Job description

Commercial Operating Model & Process Design Lead

Location: Southwark, London

Rate: Up to £600 per day Umbrella

Contract: Contract opportunity

I'm currently recruiting for an experienced Commercial Operating Model & Process Design Lead to support a major transformation programme within a complex public sector environment in Southwark.

This is an excellent opportunity for a commercially focused professional with strong social housing and commercial experience, alongside a proven track record of leading business process redesign, procurement transformation and operating model implementation.

You will play a key role in shaping and embedding an integrated commercial lifecycle, ensuring procurement, contract management, governance, systems, data and service processes operate effectively together.

Key Responsibilities

• Lead the design and implementation of end-to-end commercial lifecycle processes, covering procurement, contract mobilisation, contract management, supplier performance, benefits realisation and contract closure.
• Develop and embed standardised operating principles, governance controls, workflows and decision-making frameworks.
• Support the implementation of a hybrid hub-and-spoke operating model, clarifying responsibilities between central commercial functions and operational service teams.
• Drive process simplification, standardisation and efficiency improvements across procurement and contract management.
• Align commercial processes with financial governance, legal requirements, reporting systems and organisational assurance frameworks.
• Develop approaches for monitoring commercial benefits, savings, social value commitments and sustainability outcomes.
• Engage with senior stakeholders across procurement, finance, legal, governance, digital and operational teams.
• Oversee the implementation of new processes, ensuring successful adoption and transition into business-as-usual operations.

Essential Experience

• Significant experience leading business process redesign and operating model transformation within a large, complex organisation.
• Strong social housing and commercial sector experience.
• Proven experience in procurement transformation, commercial lifecycle design and contract management process improvement.
• Experience implementing category management approaches, centralised commercial functions or hub-and-spoke operating models.
• Strong understanding of commercial governance, supplier performance management, benefits realisation and contract lifecycle management.
• Experience aligning business processes with systems, workflows, management information and performance reporting.
• Excellent stakeholder engagement, facilitation, process mapping and business analysis skills.

Rate: Up to £600 per day Umbrella.