Commercial Performance Manager – Personal Loans

Lloyds Banking Group; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

An established industry player is seeking a Commercial Performance Manager for Personal Loans. This pivotal role involves leading performance reviews, analyzing data for insights, and developing strategies to maintain a competitive advantage in the personal loans market. The dynamic team is dedicated to transforming customer experiences, ensuring safe and profitable delivery while promoting an inclusive workplace. With a strong focus on commercial acumen and strategic thinking, this position offers an exciting opportunity to make a significant impact in a fast-paced environment. Join us to help shape the future of personal banking.

Benefits

Up to 15% pension contribution

Annual bonus

Share schemes including free shares

Flexible benefits like shopping discounts

30 days’ holiday plus bank holidays

Wellbeing initiatives

Parental leave policies

Qualifications

• Strong commercial acumen and numerical skills are essential.
• Ability to extract insights from data and communicate effectively.

Responsibilities

• Leading trading and pricing performance reviews.
• Analyzing customer and market insights to inform strategies.

Skills

Commercial Acumen

Numerical Skills

Data Analysis

Communication Skills

Strategic Thinking

Problem-Solving

Job description

End Date: Friday 09 May 2025

Salary Range: £59,850 - £66,500

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Job Share

Job Description Summary

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Job Description

JOB TITLE: Commercial Performance Manager – Personal Loans

SALARY: The salary banding is £59,850 - £66,500

LOCATION: Bristol, Cardiff, Chester, Edinburgh, Leeds, Manchester or Newport

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences. We're a fun, dynamic, and fast-paced team leading the way in transforming & digitising the Retail Bank for Lloyds Banking Group.

We are the UK’s number one provider of personal loans, with 24% market share and £11bn of customer balances. We have growth ambitions across our balance sheet, market share, income, and profit over the next four years.

This role is part of the Loans Demand Generation and Trading team responsible for promoting, acquiring, and reporting on personal loan customers across our brands (Lloyds, Halifax, BoS, MBNA), primarily through digital channels.

The team manages financial performance indicators like gross lending, market share, net interest income, margins, and profitability, ensuring safe and profitable delivery within risk appetite.

What will I be doing?

• Leading trading and pricing performance reviews, analyzing data, and synthesizing insights for discussions.
• Constructing and communicating performance insights using reporting tools to identify growth opportunities.
• Analyzing customer, competitor, and market insights to inform strategies.
• Interpreting external market trends and developing strategies to maintain competitive advantage.
• Producing forecasts for lending, P&L, market share, and margins, managing the QxF process.

Why Lloyds Banking Group

We aim to build a sustainable business and an inclusive workplace where everyone can thrive. We value diversity and are committed to equality in our hiring practices.

What you’ll need

• Strong commercial acumen and numerical skills.
• Curiosity and ability to extract insights from data.
• Excellent communication and influencing skills.
• Strategic thinking and problem-solving abilities.
• Decisiveness and stakeholder collaboration experience.
• Critical thinking and continuous improvement mindset.
• Market knowledge to shape the commercial agenda.

We promote an inclusive culture and welcome applications from underrepresented groups. We are disability confident and offer reasonable adjustments during recruitment.

Benefits

• Up to 15% pension contribution
• Annual bonus
• Share schemes including free shares
• Flexible benefits like shopping discounts
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

Join us to make a difference and help Britain prosper. We focus on a values-led culture and building a diverse, inclusive workforce.