Commercial Optimisation Lead

Remote Worker LTD.; Milton Keynes; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

bp pulse is seeking a Network Optimisation Lead to drive performance across a portfolio of UK charging sites. You will analyse data, identify opportunities, and lead cross-functional teams to improve utilisation, profitability and customer experience.

The role involves collaboration with Operations, Technology, Digital and Commercial teams to deliver measurable improvements, with up to 25% travel and a hybrid working model. Join bp pulse to help shape sustainable charging growth.

Responsibilities

• Lead the trading performance of an assigned portfolio of charging sites and chargers.
• Analyse site, customer and market data to identify underperformance, growth opportunities and optimisation priorities.
• Develop and deliver portfolio and site-level improvement plans focused on utilisation, customer demand, profitability and experience.
• Benchmark site, charger and host performance to identify improvement opportunities.
• Find opportunities to create additional value through wider bp products, services and customer channels.
• Establish performance reviews and governance processes to track delivery and benefits realisation.
• Run site and charger performance throughout the asset lifecycle.
• Identify and recommend operational, commercial and infrastructure improvements, including expansion, upgrade and rationalisation opportunities.
• Ensure customer-facing site information is accurate and supports customer confidence.
• Partner with Operations, Technology, Digital and Customer teams to improve reliability, accessibility and charging experience.
• Act as commercial owner for assigned host relationships.
• Lead performance reviews and engagement with host partners to improve utilisation, customer outcomes and mutual value.
• Handle contractual performance, renewals, amendments, exits and commercial change activity.
• Work with Real Estate, Legal and Commercial teams to negotiate and implement portfolio improvements and growth opportunities.
• Provide network performance insight to support site selection, demand forecasting, investment decisions and portfolio prioritisation.
• Support the transition of newly commissioned sites into active performance management and demand generation.
• Lead optimisation initiatives across Commercial, Operations, Customer Growth, Marketing, Pricing, Product, Technology, Digital, Finance, Real Estate and partner teams.
• Drive prioritisation, accountability and delivery of actions that improve customer outcomes, profitability and network performance.
• Translate insight into measurable improvements across the bp pulse charging network.
• Growth in charging sessions, utilisation and kWh delivered.
• Improved site profitability and contribution.
• Increased customer satisfaction, confidence and repeat usage.
• Strong host retention, satisfaction and growth.
• Delivery of optimisation initiatives, contractual improvements and portfolio interventions.
• Improved network planning, forecasting and investment decisions.

Skills

Agility practices

Asset availability

Asset health monitoring

Cost-conscious decisions

Defect elimination

Digital analytics

Equipment strategies

Maintenance fundamentals

Reliability analytics

Problem solving

Process safety

Leadership & governance

Job description

Job Family Group:

Operations Group

Job Description:

Job Purpose

The Network Optimisation Lead is accountable for improving the commercial performance, utilisation and customer experience of an assigned portfolio within the bp pulse UK charging network. Using network, customer and market insight, the role identifies and prioritises optimisation opportunities, leads interventions that improve site performance and profitability, and handles host relationships to deliver sustainable growth and partner value.

Key Responsibilities

Network Performance Optimisation

• Lead the trading performance of an assigned portfolio of charging sites and chargers.
• Analyse site, customer and market data to identify underperformance, growth opportunities and optimisation priorities.
• Develop and deliver portfolio and site-level improvement plans focused on utilisation, customer demand, profitability and experience.
• Benchmark site, charger and host performance to identify improvement opportunities.
• Find opportunities to create additional value through wider bp products, services and customer channels.
• Establish performance reviews and governance processes to track delivery and benefits realisation.

Site & Charger Performance Management

• Run site and charger performance throughout the asset lifecycle.
• Identify and recommend operational, commercial and infrastructure improvements, including expansion, upgrade and rationalisation opportunities.
• Ensure customer-facing site information is accurate and supports customer confidence.
• Partner with Operations, Technology, Digital and Customer teams to improve reliability, accessibility and charging experience.

Host Relationship & Commercial Management

• Act as commercial owner for assigned host relationships.
• Lead performance reviews and engagement with host partners to improve utilisation, customer outcomes and mutual value.
• Handle contractual performance, renewals, amendments, exits and commercial change activity.
• Work with Real Estate, Legal and Commercial teams to negotiate and implement portfolio improvements and growth opportunities.
• Identify host-level growth opportunities and broader commercial initiatives that enhance long-term partner value.

Investment & Network Planning

• Provide network performance insight to support site selection, demand forecasting, investment decisions and portfolio prioritisation.
• Support the transition of newly commissioned sites into active performance management and demand generation.

Cross-Functional Leadership

• Lead optimisation initiatives across Commercial, Operations, Customer Growth, Marketing, Pricing, Product, Technology, Digital, Finance, Real Estate and partner teams.
• Drive prioritisation, accountability and delivery of actions that improve customer outcomes, profitability and network performance.
• Translate insight into measurable improvements across the bp pulse charging network.

Success Measures

• Growth in charging sessions, utilisation and kWh delivered.
• Improved site profitability and contribution.
• Increased customer satisfaction, confidence and repeat usage.
• Strong host retention, satisfaction and growth.
• Delivery of optimisation initiatives, contractual improvements and portfolio interventions.
• Improved network planning, forecasting and investment decisions..

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Asset Availability Strategy, Asset health monitoring, Asset Life Cycle Management, Cost-conscious decision-making, Defect Elimination, Digital Analytics, Equipment criticality assessment, Equipment general, Equipment strategies, Facilitation, history and coding, Influencing, Maintenance, Maintenance fundamentals (Inactive), Management of Change, Plant Economics, Problem Solving, Process Safety Management, Production loss accounting or deferrals, Reliability analytics, Reliability Fundamentals, Reliability in Design, Reliability leadership and governance {+ 6 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.