Commercial Operations Supervisor

The Path Entertainment Group; England; On-site; GBP 32,000 - 46,000; Full time

Job summary

A dynamic entertainment company in the UK seeks a Commercial Operations Supervisor to oversee Food and Beverage operations at The Top Hat Bar and Restaurant. This full-time role includes managing staff, ensuring excellent guest experiences, and driving marketing efforts to increase business. Candidates should possess a passion for F&B, strong marketing skills, and the ability to solve complex issues during service. Experience in similar environments and relevant certifications are preferred.

Qualifications

• Experience in bar or restaurant operations is essential.
• Excellent verbal communication skills for guest interaction.
• Ability to work under pressure and manage conflicting priorities.

Responsibilities

• Supervise daily operations and staff at the restaurant and bar.
• Manage marketing activities to enhance customer engagement.
• Monitor stock levels and ensure hygiene standards are maintained.
• Plan and execute day-to-day marketing activities to drive engagement and revenue.
• Coordinate promotions, events, and campaigns; monitor ROI and adjust strategies.

Skills

Food and beverage passion

Marketing knowledge

Troubleshooting skills

Customer focus

Customer service excellence

Education

Personal Licence Holder

First aid trained

Tools

Microsoft Word

Excel

Canva

Excel

PowerPoint

Job description

Overview

We are extremely excited to announce that The Path Entertainment Group are looking for an ambitious Commercial Operations Supervisor to support and lead the Food and Beverage operations within The Top Hat Bar and Restaurant, located at Monopoly Lifesized. We are looking for someone who considers themselves to be driven and creative with natural business acumen and an entrepreneurial spirit.

This role will have autonomy to drive F&B sales within the Bar and Restaurant and will lead on marketing and executing new ideas with the venue team. Top Hat has built a strong foundation with regular corporate events and parties, and we are looking for someone who is keen to grow the business further and reach a new audience.

Key Responsibilities

Operational Management

• Supervise and manage daily restaurant and bar operations, ensuring smooth service across all shifts.
• Lead and motivate F&B front-of-house and bar staff, providing guidance, training, and support.
• Oversee floor management during service, ensuring excellent guest experience and timely delivery of food and beverages.
• Manage the bar, including preparation and serving of high-end cocktails, wine, and premium beverages.
• Promote and nurture F&B innovation and development of product specials.
• Monitor stock levels, order supplies, and ensure proper storage and inventory control.
• Work with the F&B management team to implement and maintain high standards of hygiene, health, and safety compliance throughout the venue.

Guest Experience & Service Excellence

• Deliver exceptional service by engaging with guests, handling feedback, and resolving issues promptly.
• Plan and manage bookings and reservations ahead of time.
• Ensure consistency and quality of cocktails, beverages, and food presentation.
• Create a welcoming atmosphere that reflects the restaurant’s brand and standards.
• Support recruitment, training, and development of team members.
• Schedule staff shifts effectively to meet business demands.
• Lead by example to encourage teamwork, accountability, and a positive working culture.
• Communicate and engage the wider Top Hat team with marketing campaigns and social media concepts.

Marketing & Business Development

• Plan, execute, and manage day-to-day marketing activities to drive customer engagement and revenue.
• Follow and uphold the Hasbro brand guidelines and approvals process.
• Develop and implement social media campaigns, content, and promotions to highlight food, drinks, and events, in line with content creation KPI and in liaison with the Social Media Manager.
• Collaborate with management to design promotions, seasonal offers, and events that attract new and repeat customers.
• Monitor marketing performance, track ROI, and adjust strategies to achieve business goals.
• Build relationships with local businesses, influencers, and community groups to increase brand visibility.
• Analyse customer feedback and market trends to adapt strategies and identify growth opportunities.
• Collaborate with management to align marketing initiatives with business goals and budgets.
• Drive existing concepts, such as Drinks on the Board, and create new initiatives and upsell opportunities to increase F&B revenue across the entirety of the building.
• Manage the CMS for the Top Hat website and Top Hat related content on the Monopoly Lifesized website.
• Ensure all assets and content are organised efficiently and securely on the shared drive, and all administrative tasks are complete.
• Explore and coordinate new listings for The Top Hat to be featured on, and ensure existing listings are up to date and refreshed.

Knowledge, Skills and Experience

• A passion for food and beverage with a talent to convert business strategies into exceptional guest experiences.
• Suitable Marketing knowledge to build F&B led campaigns
• Experience of liaising with F&B suppliers
• Proficient with Microsoft Word, PowerPoint, Excel and Canva (or equivalent design program)
• Experience of programming/maintaining EPOS & reservation systems
• Experience of forecasting and maintaining labour margins
• Experience with F&B cash up/finance procedures.
• Confident, troubleshooting skills to solve the complex issues that can arise during service
• Result focused with the ability to take ownership of tasks
• Excellent team leader who can work flexibly to meet business requirements
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with excellent verbal communication skills, with the ability to work at all levels within the business
• Personal Licence Holder (if not we will arrange this)
• First aid trained (if not we will arrange this)
• Have hand-on experience of working in a bar or restaurant

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development, Sales, and General Business

Industries

• Entertainment Providers