Commercial Operations Specialist

JR United Kingdom; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company is seeking a Commercial Operations Specialist in London for their Home Care Europe division. The role focuses on executing channel strategies, managing promotional investments, and working collaboratively with various teams to drive growth within a critical business category. The ideal candidate will possess strong commercial acumen and relevant experience in retail or FMCG sectors, ready to embrace a dynamic work environment and contribute to the company's ambitious goals.

Qualifications

• Strong experience in channel & category development, preferably in FMCG.
• Hands-on experience managing trade marketing investment.
• Familiarity with S&OP and performance management processes.

Responsibilities

• Lead execution of category and channel plans for Laundry.
• Manage trade spend and promotional investments.
• Deliver annual targets for category sales and gross margin.

Skills

Commercial Acumen

Channel Development

Net Revenue Management

Data Analysis

Tools

SAP

Trade Promotion Analytics (TPA)

EPOS

Job description

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Commercial Operations Specialist, london

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Client:

Osmii

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

About the Role: Commercial Operations Executive – Laundry (Europe)

This is an exciting opportunity to join the Home Care Europe team within a high-growth, multi-billion business unit. With a bold and focused strategy driving performance and transformation, we’re on a mission to become the most admired company in home care. Our vision — “Bring it Home!” — is supported by three strategic pillars: Where to Play, How to Win, and Fuel for Growth.

As a key player in the Laundry Channel & Category team, you’ll drive the development and execution of channel and customer strategies, working at the heart of a fast-paced, consumer-focused organisation.

Key Responsibilities

• Lead the execution of category and channel plans for Laundry, ensuring alignment with commercial targets across customer accounts.
• Drive decision-making around commercial trade-offs versus strategic priorities.
• Develop and implement a robust promotional strategy; manage trade marketing investment (TMI) across customer teams.
• Track promotional activity across all customers; identify opportunities to optimise effectiveness and return on investment.
• Represent the customer and channel perspective within the Sales & Operations Planning (S&OP) process.
• Deliver half-year and full-year targets for category sales growth (USG), price growth (UPG), and gross margin (GM).
• Manage and optimise trade spend and promotional investment using tools like TPA.
• Execute innovation and renovation plans in collaboration with brand and supply teams.
• Support development of broader channel strategies in partnership with brand and category management.
• Lead performance tracking for customer teams, including monthly and quarterly target reviews (USG, TMI, UPG, GM).
• Own the execution of pricing strategy and trade investment decisions for Laundry.
• Manage and lead the Laundry CAM (Customer Account Management) community, driving consistency and excellence in execution.
• Act as a key partner to the Category Lead to ensure seamless end-to-end representation of customer and channel priorities.

Key Interfaces

• Customer Account Managers (CAMs)
• Category Management Team
• Supply Chain Planning
• Brand Teams

What You Need to Succeed

Core Skills

• Strong commercial and customer acumen
• Experience in category strategy and channel development
• Proficiency in net revenue management
• Ability to translate insights into actionable innovation opportunities
• Understanding of Integrated Business Planning (IBP) and S&OP processes

Desirable Technical Skills

• Experience with tools such as SAP, Nielsen, Kantar, Market Heartbeat, EPOS Digest

Behaviours That Drive Success

• Passion for High Performance – Takes ownership, uses data to inform decisions, and delivers results with accountability.
• Personal Mastery – Sets high standards, prioritises resilience and personal wellbeing.
• Consumer Love – Always looks for better ways to serve and delight consumers.
• Purpose & Service – Leads with humility and a service mindset.
• Agility – Embraces continuous learning and adapts in a dynamic environment.

Three Key Requirements:

1. Strong Experience in Channel & Category Development (Preferably in FMCG/Retail)

• Proven track record of building and executing channel and category strategies.
• Experience working cross-functionally with marketing, sales, and supply chain to drive category growth.
• Ability to represent the voice of the customer/channel in strategic planning and deliver insights-driven commercial plans.

2. Commercial Acumen with Trade Spend & Promotional Strategy Management

• Hands-on experience managing trade marketing investment (TMI) and promotional budgets.
• Skilled in evaluating and optimising promotions using tools like Trade Promotion Analytics (TPA) and EPOS data.
• Experience balancing strategic objectives with short-term trade-offs to maximise ROI.

3. Familiarity with S&OP and Performance Management Processes

• Experience participating in or leading within the Sales & Operations Planning (S&OP) framework.
• Strong understanding of Integrated Business Planning (IBP) and performance tracking (USG, UPG, GM).
• Ability to interpret complex data and lead gap-closing actions aligned with business goals.