Commercial Operations Manager

JR United Kingdom; Derby; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the water power sector is seeking a Commercial Operations Manager. You will facilitate quotes, manage CRM processes, and enhance operational efficiency with customers and suppliers. This crucial role requires a blend of analytical insight and strong communication skills, ensuring excellent service and satisfaction in a dynamic environment.

Qualifications

• Experience in direct supply chain management.
• Proven ability to drive change and deliver commercial success.
• Ability to manage multiple priorities in a team environment.

Responsibilities

• Oversee the supply chain coordination of key accounts.
• Create and manage sales quotations, ensuring timely responses.
• Provide industry-leading technical support and maintain standards.

Skills

Analytical skills

Commercial acumen

Communication skills

Organizational skills

Tools

CRM systems (Salesforce, HubSpot)

ERP systems

Job description

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We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for external customers and internal teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfillment, and pre/post technical support.

Position: Commercial Operations Manager

Type: Permanent Position

Salary: Competitive salary + Bonus

Location: Henley

Responsibilities:

• Work closely with key account supply chain teams to enhance operational effectiveness, reduce order processing time & errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
• Create, manage, and actively follow up on sales quotations, ensuring accuracy and timely responses to customer inquiries.
• Provide industry-leading technical support via telephone and email interactions with installers, trading customers, and consumers. Maintain a minimum standard of 'Excellent' on Trust Pilot.
• Implement industry-leading online support mechanisms, including FAQ’s, demos, webinars, social support via social media channels, on-site help tools, and AI tools. Keep these tools relevant and updated with best practices.
• Support the Sales Director and external sales team with all key customer operational support to maximize their sales efforts.
• Set and manage data standards within the CRM system. Create reporting outputs to support all commercial business needs.
• Identify opportunities to generate sales leads and ideas from all inbound interactions.
• Find opportunities to streamline internal processes and enhance customer experience.
• Collaborate with Quality and Engineering teams to feedback issues raised via consumer and installer interactions, working closely to implement root cause solutions to prevent future failures and reduce warranty costs.
• Manage quality claims alongside insurance partners to minimize cost impact.

Experience Required:

• Commercial acumen with a focus on sales opportunities and profit enhancement initiatives.
• Experience working on joint customer initiatives with external sales teams.
• Strong analytical skills.
• Proven experience in direct supply chain management of large key accounts.
• Experience in customer support, order & quotation management, and technical support within manufacturing or distribution companies.
• Proven ability to drive change and deliver commercial success.
• Excellent written and verbal communication skills, with the ability to explain technical information clearly.
• Strong organizational skills, presentation abilities, and attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP or order management platforms.
• Ability to manage multiple priorities and work collaboratively in a cross-functional team environment.
• Ability to drive change to support strategic goals of the Domestic Products Division.