Commercial Operations & Contracts Lead

PT group; United Kingdom; Remote; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Private Medical Insurance

Sight tests / Glasses discounts

Bonus scheme

Electric vehicle scheme

Scottish Widows Pension Scheme

28 days annual leave

Perks at Work benefits portal

Cycle to Work scheme

Life Assurance

1/3 gym membership contribution

Flu vaccinations

Job summary

HCR is seeking a Head of Commercial Operations and Contracts to lead the firm's facilities, office services and client-facing operations across 13 offices. Reporting to the Business Director, you will shape the commercial management of supplier contracts, oversee overhead expenditure and drive service excellence with strategic oversight and hands-on leadership.

You will partner with senior leaders across Finance, IT, Risk, Compliance and Estates to deliver modernised processes, cost control and

Responsibilities

• Shape and deliver a firm-wide operating model for facilities, office support and client-facing services.
• Lead the commercial management of supplier contracts and overhead expenditure, from market review and tendering through to negotiation, renewal and exit.
• Use financial, operational and service data to identify opportunities to improve quality, resilience, efficiency and value for money.
• Set clear service standards and drive consistent performance across all 13 offices.
• Build constructive, commercially focused supplier relationships and address underperformance, risk and outstanding actions.
• Lead operational improvement programmes that simplify processes, resolve legacy issues and make effective use of workflow automation, OCR and AI-enabled technology bringing all those teams impacted together to collaborate effectively.
• Ensure front‑of‑house and office services create a professional, welcoming and consistent experience for clients, visitors and colleagues.
• Develop capable, connected teams with clear priorities, accountability and a shared commitment to service excellence.]
• CoT_job_summary_short:COMPANY NAME: HCRKEY POINTS: Firm-wide operating model, supplier contracts leadership, cross-office service standards, AI-enabled improvements
• job_summary_short":"<p>HCR is seeking a Head of Commercial Operations and Contracts to lead the firm's facilities, office services and client-facing operations across 13 offices. Reporting to the Business Director, you will shape the commercial management of supplier contracts, oversee overhead expenditure and drive service excellence with strategic oversight and hands-on leadership.</p><p>You will partner with senior leaders across Finance, IT, Risk, Compliance and Estates to deliver modernised processes, cost control and improved client experience; you will build capable teams and set clear standards across our offices.</p>"
• contract_typeSML nothing
• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[{
• name
• Private Medical Insurance

Job description

HCR is seeking a Head of Commercial Operations and Contracts to lead the firm's facilities, office services and client-facing operations across 13 offices. Reporting to the Business Director, you will shape the commercial management of supplier contracts, oversee overhead expenditure and drive service excellence with strategic oversight and hands-on leadership.

You will partner with senior leaders across Finance, IT, Risk, Compliance and Estates to deliver modernised processes, cost control and