Commercial Operations & Compliance Manager

University of Bath; Bath; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Annual leave

Pension schemes

Cycle to work

Electric vehicle scheme

Staff gym discount

Postgraduate tuition discount

Language courses

Local discounts Holburne Museum

Immigration expenses assistance

Employee assistance via Health Assured

Job summary

The University of Bath invites applications for the Commercial Operations & Compliance Manager, a key leadership role within Commercial Services. Reporting to the Head of Commercial Services, you will oversee daily hospitality operations, ensure services are delivered safely, efficiently, and in full compliance with Health & Safety, Food Safety, Licensing and related policies.

You will develop teams, manage risk, maintain high standards, support the Licensed Trade Manager, and work with the

Qualifications

• Experience leading hospitality, catering, licensed trade, or customer-facing operations.
• Strong compliance oversight in Health & Safety, Food Safety, Licensing.
• Proven ability to develop teams and manage risk.
• Excellent organisational and communication skills.

Responsibilities

• Lead on operational compliance, including Health & Safety, Food Safety, Licensing, and operational assurance, whilst supporting the delivery of financial and operational objectives.
• Maintain high operational standards, develop teams, manage risk, and ensure an excellent customer experience across the commercial operation.
• Provide line management and support to the Licensed Trade Manager and collaborate with the Students' Union and University to support delivery of Commercial Services.

Skills

Leadership

Operational management

Compliance oversight

Relationship building

Job description

The Commercial Operations & Compliance Manager is a key leadership role within Commercial Services, responsible for the day-to-day operational management of the 's commercial portfolio. About the role Reporting to the Head of Commercial Services, you will provide leadership across hospitality operations, ensuring services are delivered safely, efficiently, and in compliance with all relevant legislation, policies, and procedures. You will

• lead on operational compliance, including Health & Safety, Food Safety, Licensing, and operational assurance, whilst supporting the delivery of financial and operational objectives.
• be responsible for maintaining high operational standards, developing teams, managing risk, and ensuring an excellent customer experience across the commercial operation.
• provide line management and support to the Licensed Trade Manager and work closely with colleagues across the Students' Union and University to support the successful delivery of Commercial Services.

This role plays a critical part in ensuring the Students' Union's commercial operations remain compliant, financially sustainable, and well-positioned to support future growth and development. For an informal discussion about the role please contact Polly Hawker, Director of Student Life at .

We are looking for an experienced operational leader who can balance strong compliance oversight with a passion for delivering excellent customer experiences.

• have a track record of successfully managing hospitality, catering, licensed trade, or customer-facing commercial operations and be comfortable leading teams in a fast-paced environment.
• be someone who enjoys improving standards, developing people, and creating efficient, well-run operations.
• be confident working across a broad range of responsibilities, from operational planning and financial performance through to Health & Safety, Food Safety, and Licensing compliance.
• have excellent organisational and communication skills and be able to build strong working relationships with colleagues, stakeholders, and external partners.

Most importantly, you will be a proactive problem-solver who takes ownership, leads by example, and is committed to continuous improvement.

This role would suit someone looking to take the next step in their operational leadership career, or an experienced manager seeking a broader role with responsibility for compliance, people management, and operational performance within a diverse commercial environment.

What we can offer you

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
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• An excellent reward package that recognises the talents of our diverse workforce
• and to help with the cost of some immigration expenses
• Employee assistance services through Health Assured, including access to the Wisdom app

and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us and .

Be Well at Bath

We're committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive